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Business Phone System

Business Connect

Overview

The TELUS Business Connect® solution is more than an ordinary office phone. Harness the power of the Internet to easily manage calls, host audio and video conferences, setup call routing and more - all from your office phone, computer, smartphone or tablet. Upgrade your business phone system to a cloud-based VoIP solution and benefit from a full suite of business communication features with a low upfront investment and no fixed contracts.

Save up to 40%* with the TELUS Business Connect solution.
Find more ways to connect with your customers when you future-proof your business by upgrading to the cloud.
Learn More

Key features

  • One main business number works across multiple devices to ensure customers can reach your team anywhere, anytime.
  • Designed to easily add or remove users and services, as well as integrate multiple locations, this solution flexes as your business grows.
  • Experience an all-in-one solution with advanced features typically associated with a more expensive phone system.
Tip: Get TELUS Business Connect Mobile. Less time managing calls, more time on your business.

Features & Benefits

Boost productivity

Do business anywhere by operating in multiple locations and connect easily with audio and video conferencing.

Be available

Answer every call by giving customers a single local and toll-free number to reach you and your team.

Improve customer service

Help customers find who they’re looking for, with custom greetings and a call directory. Call monitoring helps you continually improve the customer experience.

Adapt with your business

Easy to set up and easy to manage, change your service as your business grows by adjusting your services based on seasonality and projects.

Manage costs

Keep costs down with a low upfront investment, no fixed contracts, and per user pricing.

Expand your market

Boost your local market presence with access to local phone numbers and a toll-free number that makes it easy for customers nationwide to reach you.

Plans

Business Connect Mobile Business Connect Business Connect Premium Business Connect Premium Plus
Primary user

$20/mo.**

$115/mo.4

$125/mo.4

$135/mo.4
Pricing per additional user

$20/mo.**

$30/mo.4

$40/mo.4

$55/mo.4
Audio Conferencing 1000 participants 1000 participants 1000 participants
Video Conferencing 4 users/meeting 50 users/meeting 75 users/meeting
Unlimited calling to Canada and U.S.1 VoIP calls only
One Main local number
Integrated Mobile App (iOS, Android)
Single Number Reach3
Call Logs and Reporting***
Auto attendant with IVR
Business SMS
Toll-free number for account2
1000 toll-free minutes included2
Desk Phones and Desktop App
IP Fax
Multi-level IVR
Integrations with Google, Office 365, Skype™ for Business & Microsoft® Outlook
Integrations with Salesforce™ and Zendesk™
Call monitoring
HD Voice
Inbound Caller ID Name
Hot Desking
Voicemail Preview

How it works

  • 1. Select the edition with the features that meet your needs.
  • 2. Purchase a plan for the primary user. This includes your main local number, toll-free number, auto attendant, and much more.
  • 3. Next, add users as needed. Each will receive their own individual number, extension, and voicemail.
  • 4. Purchase additional services such as IP phones, wireless backup and installation services.

Not sure which to choose?

TELUS agents will help you make the right decisions for your business.

Start chat

Have a question or ready to order? We aim to respond within two business days.

Request sales callback

Never miss a call

Connect with your team and customers to easily manage calls, host audio and video conferences, and more with this cloud-based business VoIP solution.

Options & Add-ons

Add-ons

Additional Toll-Free Numbers

You can purchase one number for each user.

Cost per number

$8.99/mo.

Additional shareable minutes

These minutes can be shared across all toll-free numbers on the account.3
  • 1,000 mins

    $50/mo.
  • 3,000 mins

    $135/mo.
  • 5,000 mins

    $200/mo.
  • 10,000 mins

    $350/mo.
  • 25,000 mins

    $875/mo.
  • 50,000 mins

    $1,750/mo.
  • 100,000 mins

    $3,500/mo.

Optional Devices

IP Phones

Choose from a wide range of IP Phones to work with your Business Connect plan.
desk phones

Desk Phones

2-year term: starting from $5/mo. One time fee: starting from $150
cordless phones

Cordless Phones

2-year term: starting from $5/mo. One time fee: starting from $220
receptionist phones

Receptionist Phones

2-year term: starting from $10/mo. One time fee: starting from $320
conference phones

Conference Phones

2-year term: starting from $10/mo. One time fee: starting from $850

Download Centre

Mobile App

Connect and collaborate from anywhere, just like you’re at the office. Talk, send, and receive faxes; host or join audio conferences; and view the availability of all your contacts. Download from Apple App Store Download from Google Play

Business Connect Meetings

Host interactive HD video conferences from any device; start or schedule meetings with up to four participants; and get advanced screen sharing, editing, and cloud file storage. Download from Apple App Store Download from Google Play

Desktop App

Make and transfer calls to voicemail, hold audio and video conferences, send faxes, and more — now all from your desktop. To download:
  • Log in to your account and select “Voice Manager” on the Business Connect tile.
  • Go to the Tools menu and select “Desktop App.”
  • Download for either PC or Mac.
Login to Business Connect

Google Chrome Integration

Integrate seamlessly with Gmail, Calendar, Docs, and Hangouts. Get Chrome extension

MS Outlook

TELUS Business Connect for Microsoft Outlook fashions a powerful solution that gives Microsoft Outlook the ability to have all of your business communications in one place. You and your workforce can be more productive and work more efficiently. Add plug-in

Office 365

TELUS Business Connect for Microsoft Office 365™ creates a powerful best-of-breed solution that gives Microsoft Office 365 the best of both worlds: enterprise-calibre communications. With all of your business communications in one place, you and your workforce can be more productive and work more efficiently. Download the app Download the user guide

Skype for Business

Business Connect for Skype for Business can help your entire company become more productive and work more efficiently by helping to bring all of your business communications together in one place. Download the app here Download the user guide here

Zendesk®

Enhance your customer service experience, improve workflow, and increase productivity with seamless integration between TELUS Business Connect and Zendesk. Download the app here Download the admin guide here Download the user guide here

Salesforce®

Make or receive calls using TELUS Business Connect, directly from your account within Salesforce. TELUS Business Connect Salesforce integration automatically displays a caller’s account records during an incoming call through a pop-up screen. Download the admin guide here Download the user guide here

Microsoft Dynamics CRM

A business solution to help develop leads, nurture contacts, track sales, and manage customers. TELUS Business Connect for Microsoft Dynamics provides seamless integration between Microsoft Dynamics CRM and your TELUS Business Connect services. Download the app here

Rates and offers are subject to change without notice.

Business Connect calling requires an office internet, Wi-Fi or cellular data connection. Data charges may apply.

Business Connect, Business Connect Premium, and Business Connect Premium Plus plans are available for Business accounts only.

Customer must provide proof of registered business number.

* Savings are based on comparing costs of the standard TELUS Business Connect® service against standard pricing of PBX service and ongoing fees over 5 years. Total cost of TELUS Business Connect® service is based on 20 lines at a single site for a customer requiring a dedicated toll-free number, audio & video conference, and 2 fax lines.

** Bundle and save $5/mo. Pair with a TELUS Mobility plan and pay $15/mo per user. Available on applicable TELUS business and personal wireless plans on a term contract. Please speak to a TELUS representative for more information.

*** Call logs only with Business Connect Mobile.

1. Only available on your Business Connect number. Business Connect calling requires an office Internet, Wi-Fi or cellular data connection.

2. Overage is charged at $0.07/min. The total number of Additional Toll-Free #s cannot exceed number of seats (e.g. 1 additional toll free # per office seat).

3. Single Number reach for up to 4 devices.

4. Monthly rates for Business Connect, Business Connect Premium, and Business Connect Premium Plus bundles include the Office Internet plan. Office Internet includes speeds up to 50 Mbps / 10 Mbps, 2 dynamic IPs, 10 telus.net email accounts, Norton™ Security Online (2 licenses), unlimited data usage and complimentary public Wi-Fi. For more information please see TELUS Office Internet.

Support

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