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Advanced Solutions

Contact Centres

Overview

Joining expert IT management, contact centre technology, and over 20 years of experience, TELUS delivers modern and reliable customer experience solutions. From contact centre, website to social media channels, we’ll help you answer every client question and concern quickly and cost-effectively.

Types of services we offer

  • Contact Centre solutions
  • Contact Centre applications
  • Contact Centre advisory services

Solutions

Boost your call centre’s customer satisfaction rates with best-in-class contact centre solutions that deliver the information your customers need as they need it, online or over the phone.

Elements® Contact Cloud

Set up customer service agents anywhere, and adjust your service to fit your business needs - quickly and easily from the cloud.

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TELUS Cloud Contact Centre

TELUS Cloud Contact Center is a cloud-based hosted call center solution that is scalable from a few agents to thousands.

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Self Service Anywhere

Interactive voice response and speech recognition let clients do simple self-serve functions and find information faster, freeing up agents for more complex tasks.

Applications

Turn more prospects into satisfied customers with TELUS Contact Centre services that help maximize your people, productivity and operations enhancing the entire customer care experience.

AgentAnywhere

Build a complete home-based remote contact centre network of customer support agents with AgentAnywhere.

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Frontline

Seamlessly manage web, social media and phone customer support. Frontline monitors requests - ensuring they’re followed up while also noticeably improving customer experience.

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Have a question or ready to order? We aim to respond within two business days.

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Advisory Services

TELUS call centre consultants can assess your current operations against business objectives and provide ongoing support and evaluation to turn your call centre into a strategic asset rather than a cost centre.

Contact Centre consulting

Assess your current operations against business objectives, identifying and addressing performance gaps.

Support

Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.