1 .  How can I view my TELUS e.Bill?

Simply follow these steps:

• access www.telus.com
• click on Log in
• select TELUS account for single line business
• registered customers must enter user name and password
• new customers must click on register and complete account details and create their user name and password

 

2 .  How do I turn my paper bill on or off?

Simply follow these steps:

• access www.telus.com
• click on Log in
• select TELUS account for single line business
• registered customers must enter user name and password
• new customers must click on register and complete account details and create their user name and password

3 .  How can I download print my e.Bill?

To print your e.Bill, select  Download/Print at the top of your e.Bill page. This will open a PDF version of your paper bill, which you can then print or save to your computer.

 

4 .  How do I view past bills?

You can view an interactive electronic version of your e.Bill by selecting 'previous bill' on the View History drop down menu.  This will display last month's e.Bill.  If you would like to view bills older than 2 months, select Download/Print at the top of the page.  You can now view bills up to 13 months old in PDF format. 

5 . How can I view my long distance calls on e.Bill?

A summary of your long distance charges is provided in the Business Services section of your e.Bill. 

To view details of your long distance calling, select 'Usage' at the top of the e.Bill page, then select the phone number you would like to view details for and a pop-up window will appear. 

 

6 .  Why is the total long distance charge larger than my toll plan charges total on e.Bill?

The long distance administration fee is added as a miscellaneous charge.

7 .  When I try to view my e.Bill, I get an error. Why?

This error message could indicate that your browser does not support cookies, or that your system is set to refuse cookies. You may have to check the settings on your computer to ensure cookies are not disabled, or use a different browser. A cookie is a tiny piece of text asking permission to be placed on your computer's hard drive. Cookies help you access pages in your account and do not contain your credit card information or email address.

8 .  How do I update the email address for my e.Bill notification?

To change your username or e-mail address, go to online profile in the "My Account" section. You'll need to log in first.

Please note that changing your online name only affects your online account at telus.com and not paper correspondence. To change your name on paper correspondence, please contact a Customer Service representative for assistance

9 . I am on pre-authorized payment, but it does not say, "do not pay this bill" on e.Bill like it does on the paper bill. Why?

e.Bill does not provide notification that pre-authorized payment has been set up. To verify that a payment has been processed, simply follow these steps:

• access www.telus.com
• click on Log in
• select TELUS account for single line business
• registered customers must enter user name and password
• new customers must click on register and complete account details and create their user name and password

 

10 .  I just signed up for e.Bill. Why can't I see my last 13 months of bills?

When you first sign up for e.Bill, you will only see your current bill. After two months, you will be able to view your current and previous bill. After three or more months, you will be able to view your current bill and up to your last 13 previous bills. For copies of bills older than 13 months, please contact us.

11 .  How do I print my long distance charges? Can I sort my charges?

When viewing e.Bill, select Long Distance Charges and then click on each column header to sort the charges in ascending or descending order.  You can print the screen once you have finished sorting each column. 

 

1.  What are my bill payment options?

You can pay your bill through your bank or financial institution, or online with pre-authorized payment (PAP) or pay by credit card or you can mail your payment to the following locations:

Bill Payments (AB) :	TELUS, PO Box 7575, Van, B.C., V6B 8N9
Bill Payments (BC) :	TELUS, PO Box 6767, Van. B.C., V6B 4L6
Bill Payments (Eastern):	TELUS, PO Box 229, Toronto, ON, M5K 1J3 or TELUS, PO Box 7575, Van, B.C., V6B 8N9

Please note that TELUS Dealers are not payment locations, and Customer Service Representatives there cannot answer questions about payment.

 

2.  How do I update my billing address?

You can update your billing address online.  If you don't have an online account, please register now or Contact Us.

 

3.  How do I verify that my bill payment, credit card payment or pre-authorized payment has been received?

To verify that your payment has been received and processed, view your current balance online. If you don't have an online account, please register now.

4. How do I set up a monthly pre-authorized payment plan (PAP) for my bill?

You can set up a pre-authorized payment plan (PAP) online. If you don't have an online account, please register now.

5.  How do I cancel my monthly pre-authorized payment plan?

Please Contact Us to cancel pre-authorized payments as we are unable to process that request online.

6.  How do I view previous phone bills?

You can view up to 13 months if you are subscribed to e.Bill.  When you first sign up for e.Bill, you will only see your current bill. After two months, you will be able to view your current and previous bill. After three or more months, you will be able to view your current bill and up to your last 13 previous bills. For copies of bills older than 13 months, please Contact Us.