Terms of Service

These Service Terms and the TELUS Local Telephone Service Terms apply to your use of forborne Direct In Dial Service if you have not signed a written agreement for forborne Direct In Dial Service.  Direct In Dial Service (“DID Service”) is provided by TELUS Communications Company.

1. Service Description
   Direct In Dial Service allows telephone calls originated on the public switched telephone network to be directly dialed to stations within your terminal communication system.
   
   
2. Your Responsibilities
   You must provide compatible DID Service terminal equipment (including hardware and any required software) for use with DID Service.
   
   Any facilities and equipment you connect to TELUS’ network must adhere to applicable Industry Canada standards and applicable information at http://about.telus.com/publicpolicy/guides.html.
   
   You shall notify TELUS prior to any changes you initiate that affect the current relationship between the telephone numbers provided to you for DID Service and the physical location of terminal equipment you utilize for DID Service. 
   
   Unless expressly permitted by TELUS, you shall not resell DID Service, or access to DID Service, directly or indirectly to third parties.  If TELUS permits such resale or access by third parties, you shall be responsible for all such third party use or access and shall indemnify TELUS against all damages, costs and legal fees incurred by TELUS from any claim arising from third party use of or access to the DID Services.
   
   
3. Changes
   If you relocate DID Service to a new service address, you must pay any applicable installation and construction charges, and all other rates and charges for the DID Service at the new service address.
   
   
4. 9-1-1 Calls
   You acknowledge and agree that:
   (a) in regard to a call to the emergency telephone number 9-1-1, use of DID Service results in calling line identification being delivered to TELUS’ network;
   (b) the use of calling line identification in association with DID Service could result in calls originating from a location other than the location associated by TELUS with the calling line identification for that number;
   (c) if, in dispatching emergency services in response to a call to 9-1-1, reliance is placed on information associated with the calling line identification received by TELUS’ network in conjunction with the call to 9-1-1, emergency services may not be routed to the location from which the call to 9-1-1 originated; and
   (d) in regard to a call to 9-1-1, you or any person using DID Service or any services used in conjunction with DID Service is responsible to provide complete and accurate information relating to the actual location of the emergency situation to the emergency services call operator. 
   
   Without restricting any indemnities in the TELUS Local Telephone Service Terms, you are responsible and shall indemnify TELUS for, and save TELUS harmless from and against, all charges, losses, costs, liabilities and damages of any kind whatsoever related to emergency services being dispatched to a location other than the location from which the call to 9-1-1 originated as a result of
   (a) any use by you of DID Service that results in the location associated by TELUS with a calling line identification being a location other than the location from which the call to 9-1-1 originated; and
   (b) the failure by you or any person using DID Service or any services used in conjunction with DID Service to respond, or provide complete or accurate information, to a 9-1-1 or emergency call operator requesting a response or information in order to properly dispatch emergency services.
   
   
5. Other Documents
   You will sign any authorizations required by other companies in order for TELUS to provide the DID Services.
   
   
6. Long Distance Charges
   If, in using DID Service, you use TELUS long distance services and the long distance services are not subject to an agreement between you and TELUS, TELUS’ Long Distance Terms of Service available here  and the message toll schedule (as amended) available here or on request shall apply and are incorporated by reference and form part of this Agreement, mutatis mutandis.
   
   Unless you have arranged for individual call details for each DID Service telephone number, long distance calls made from DID Service using TELUS long distance services will be billed to the pilot telephone number associated with the TELUS network access service that delivers DID Service to you.
   
   
7. Confidential Information
   Despite any other provision in this Agreement, any unlisted telephone number from which a call is originated using DID Service is provided on a call-by-call basis to customers who subscribe to the call management feature call display and to TELUS for call trace.