Terms of Service

These Service Terms and the TELUS Local Telephone Service Terms apply to your use of forborne Switched 56 Digital Service.  Switched 56 Digital 56 Service is provided by TELUS Communications Company.  

1. Service Description
   Switched 56 Digital Service provides you with digital access for voice and data communications between your premises and the public switched telephone network (“PSTN”) at speeds up to 56 kilobits per second.
   
   
2. TELUS Responsibilities
   Switched 56 Digital Service provides you with:
   (a)  one (1) telephone number on the TELUS switch on which Switched 56 Digital Service is terminated;
   (b)  bi-directional PSTN access;
   (c)  toll free calling for telephone calls placed to the PSTN within the Extended Area Service boundaries of the Exchange Area in which telephone number in subparagraph (a), above, is terminated; and
   (d)  one (1) white pages directory listing for the telephone number described in subparagraph (a), above.
   
   
3. Your Responsibilities
   You must provide terminal equipment that connects with RS-232 low speed data interfaces or V.35 high speed data interfaces for use with Switched 56 Digital Service.  You are solely responsible for the installation, operation and maintenance of terminal equipment you use with Switched 56 Digital Service.
   
   Any facilities and equipment you connect to TELUS’ network must adhere to applicable Industry Canada standards and applicable information at http://about.telus.com/publicpolicy/guides.html.
   Unless expressly permitted by TELUS, you shall not resell the Switched 56 Digital Services, or access to the Switched 56 Digital Services, directly or indirectly to third parties.  If TELUS permits such resale or access by third parties, you shall be responsible for all such third party use or access and shall indemnify TELUS against all damages, costs and legal fees incurred by TELUS from any claim arising from third party use of or access to the Switched 56 Digital Services.
   
   
4. Service Restrictions
   The operation of Switched 56 Digital Service may vary due to differences in the switching equipment located in TELUS’ central offices.
   
   Where the length and makeup of the local access loop utilized as part of Switched 56 Digital Service approaches or exceeds limits for terminal equipment you use with Switched 56 Digital Service, you acknowledge and agree that Switched 56 Digital Service may not function properly and that TELUS makes no representations or warranties with respect to the functioning of Switched 56 Digital Service.
   
   TELUS makes no representations or warranties of any kind or nature with respect to the capability or reliability of Switched 56 Digital Service for data transmission purposes.
   
   
5. Changes
   TELUS will not perform any moves, adds or changes to Switched 56 Digital Service or provide any new installations of Switched 56 Digital Service.
   
   
6.  9-1-1 Calls
   You acknowledge and agree that:
   (a) in regard to a call to the emergency telephone number 9-1-1, use of Switched 56 Digital Service results in calling line identification being delivered to TELUS’ network;
   (b) the use of calling line identification in association with Switched 56 Digital Service could result in calls originating from a location other than the location associated by TELUS with the calling line identification for that number;
   (c) if, in dispatching emergency services in response to a call to 9-1-1, reliance is placed on information associated with the calling line identification received by TELUS’ network in conjunction with the call to 9-1-1, emergency services may not be routed to the location from which the call to 9-1-1 originated; and
   (d) in regard to a call to 9-1-1, you or any person using Switched 56 Digital Service or any services used in conjunction with Switched 56 Digital Service is responsible to provide complete and accurate information relating to the actual location of the emergency situation to the emergency services call operator. 
   
   Without restricting any indemnities in the TELUS Local Telephone Service Terms, you are responsible and shall indemnify TELUS for, and save TELUS harmless from and against, all charges, losses, costs, liabilities and damages of any kind whatsoever related to emergency services being dispatched to a location other than the location from which the call to 9-1-1 originated as a result of
   (a) any use by you of Switched 56 Digital Service that results in the location associated by TELUS with a calling line identification being a location other than the location from which the call to 9-1-1 originated; and
   (b) the failure by you or any person using Switched 56 Digital Service or any services used in conjunction with Switched 56 Digital Service to respond, or provide complete or accurate information, to a 9-1-1 or emergency call operator requesting a response or information in order to properly dispatch emergency services.
   
   
7. Other Documents
   You will sign any authorizations required by other companies in order for TELUS to provide the Switched 56 Digital Services.
   
   
8. Long Distance Charges
   If, in using Switched 56 Digital Service, you use TELUS long distance services and the long distance services are not subject to an agreement between you and TELUS, TELUS’ Long Distance Terms of Service available here and the message toll schedule (as amended) available here or on request shall apply and are incorporated by reference and form part of this Agreement, mutatis mutandis.
   
   
9. Confidential Information
   Despite any other provision in this Agreement, any unlisted telephone number from which a call is originated using Switched 56 Digital Service is provided on a call-by-call basis to customers who subscribe to the call management feature call display and to TELUS for call trace.