No dial tone

If you have no dial tone, but hear one of the following on the line, please follow these trouble-shooting tips:

Beeping

1. If you have Voice Mail service on your line, the beeping is an indication that you have a message waiting. To stop the beeping, you must retrieve your message. You will be able to dial a number, and once the call is started, the beeping will go away, until the next time you pick up the phone
2. If you have a cordless phone, the beep on the line is an indication of a low battery.

Warble sound

1. If you have a fax machine attached to the line, this sound indicates that a message is being transmitted.

Static

1. If you have a cordless phone that is dead, it may tie up the line causing the static on the line.
2. If you have a computer connected to the line and are connected to the internet using a dial up connection, you will hear static instead of the dial tone. You must disconnect from the Internet before placing a call.

No sound

1. If you have no sound on your line, the trouble could be originating with your telephone equipment. Please refer to Telephone Equipment Troubleshooting.

Not receiving calls

Check telephone equipment.

1. This problem is sometimes caused by your telephone or telephone equipment. Refer to Telephone Equipment Troubleshooting.

Check call features

1. If you subscribe to Call Forwarding, this service may be activated and your calls are being received at another location.
   a.  Deactivate your Call Forwarding
2. If you have Voice Mail service, the number of rings may be set to less than 2 and your calls are being forwarded directly to your Voice Mailbox.
   a.  Change the number of rings by following these steps:
3. Pick up handset
4. Dial *94
5. Press the digit (2-9) that corresponds with the desired number of rings
6. Hang up

No dial tone

1. See the No Dial Tone process

Not ringing at receiving end

1. Check ringer switch to see if bells have been turned down or off.
   a.  Turn bells back on or up if they are off or low.

Telephone equipment troubleshooting

If you have only one piece of equipment with one jack that is affected, please follow the steps below:

1. Unplug the affected equipment from the wall jack and electrical outlet (if applicable), and leave for 60 seconds.
2. Plug a different phone into the same wall jack.
3. If the trouble goes away after you have done this, the trouble is probably originating within your original telephone equipment.
4. If the trouble continues, the problem is most likely with your jack. Please contact TELUS repair

If all of your equipment is affected, remove all of your telephone equipment from the line. Anything that is connected on the line can affect the service or cause a trouble when using other equipment on the same line. Follow the steps as follows:

1. Unplug all your telephone equipment (including fax machines, modems, splitters, extension cords, etc.) from all wall jacks and electrical outlets.
2. Leave everything unplugged for a minimum of 60 seconds.
3. Plug in the simplest telephone (this should not be a cordless phone).
4. Check to see if the trouble is still occurring.

a. If the trouble is no longer present, begin adding equipment one piece at a time, continuing to check for the trouble after you add each piece of equipment.
b. If the trouble recurs after adding a piece of equipment, remove that piece of equipment from the jack. This is probably the cause of your trouble and you should have your set checked.