Terms of Service

These Service Terms and the TELUS Local Telephone Service Terms apply to your use of forborne Local Business Line Service if have not signed a written agreement for forborne Local Business Line Service.  Local Business Line Service is provided by TELUS Communications Company.

1. Service Description
   Local Business Line Service provides you with voice facilities that provide business individual line and business multi-line access to the public switched telephone network for single telephones, fax machines, multi-line telephone, key systems and PBXs.
   
   
2. Customer Responsibilities and Restrictions 
   Unless expressly permitted by TELUS, you shall not resell Local Business Line Service, or access to Local Business LineService, directly or indirectly to third parties.  If TELUS permits such resale to or access by third parties, you shall be responsible for all such third party use or access and shall indemnify TELUS for, and save TELUS harmless from and against, all charges, losses, costs, liabilities and damages of any kind whatsoever related to third party use of or access to Local Business Line Service.
   
   
3. 9-1-1 Calls
   You acknowledge and agree that:
   (a) in regard to a call to the emergency telephone number 9-1-1, use of Local Business Line Service results in calling line identification being delivered to TELUS’ network;
   (b) the use of calling line identification in association with Local Business Line Service could result in calls originating from a location other than the location associated by TELUS with the calling line identification for that number;
   (c) if, in dispatching emergency services in response to a call to 9-1-1, reliance is placed on information associated with the calling line identification received by TELUS’ network in conjunction with the call to 9-1-1, emergency services may not be routed to the location from which the call to 9-1-1 originated; and
   (d) in regard to a call to 9-1-1, you or any person using Local Business Line Service or any services used in conjunction with Local Business Line Service is responsible to provide complete and accurate information relating to the actual location of the emergency situation to the emergency services call operator.  Without restricting any indemnities in the TELUS Local Telephone Service Terms, you are responsible and shall indemnify TELUS for, and save TELUS harmless from and against, all charges, losses, costs, liabilities and damages of any kind whatsoever related to emergency services being dispatched to a location other than the location from which the call to 9-1-1 originated as a result of:
   (a) any use by you of Local Business Line Service that results in the location associated by TELUS with a calling line identification being a location other than the location from which the call to 9-1-1 originated; and
   (b) the failure by you or any person using Local Business Line Service or any services used in conjunction with Local Business Line Service to respond, or provide complete or accurate information, to a 9-1-1 or emergency call operator requesting a response or information in order to properly dispatch emergency services.
   
   
4. Other Documents
   You will sign any authorizations required by other companies in order for TELUS to provide Local Business Line Service.
   
   
5. Long Distance Charges
   If, in utilizing Local Business Lines Service, you use TELUS long distance services and the long distance services are not subject to an agreement between you and TELUS, TELUS’ Long Distance Terms of Service available here  and the message toll schedule (as amended) available here or on request shall apply and are incorporated by reference and form part of this Agreement, mutatis mutandis.