Terms of Service

These Service Terms and the TELUS Local Telephone Service Terms apply to your use of forborne ISDN - BRI Service if you have not signed a written agreement for forborne ISDN - BRI Service.  ISDN - BRI Service (“BRI Service”) is provided by TELUS Communications Company.  

1. Service Description
   BRI Service is a digital facility between your serving wire center and your premises that provides access to the public switched telephone network (“PSTN”) and other networks.  BRI Service provides you with:
   (a)  one (1) or two (2) 64 Kbps local digital access channels i.e., B-Channels, for circuit-switched digitized voice, data, or image communications to the PSTN; and
   (b)  one (1) 16 Kbps local digital channel i.e., D-channel, for signaling and call control.
   
   
2. TELUS Responsibilities
   BRI Service provides you with:
   (a)  one (1) telephone number for each B-channel that forms part of BRI Service;
   (b)  bi-directional PSTN access;
   (c)  toll free calling for telephone calls placed to the PSTN within the Extended Area Service boundaries of the Exchange Area in which telephone number in subparagraph (a), above, is terminated; and
   (d)  one (1) white pages directory listing for each telephone number described in subparagraph (a), above.
   
   
3. Your Responsibilities
   You must provide compatible ISDN terminal equipment for use with BRI Service.  You are solely responsible for the installation, operation and maintenance of terminal equipment you use with BRI Service.
   
   Any facilities and equipment you connect to TELUS’ network must adhere to applicable Industry Canada standards and applicable information at http://about.telus.com/publicpolicy/guides.html.
   
   Unless expressly permitted by TELUS, you shall not resell the BRI Services, or access to the BRI Services, directly or indirectly to third parties.  If TELUS permits such resale or access by third parties, you shall be responsible for all such third party use or access and shall indemnify TELUS against all damages, costs and legal fees incurred by TELUS from any claim arising from third party use of or access to the BRI Services.
   
   
4. Service Restrictions
   BRI Service supports single line access configurations of:
   (a)  one (1) B-channel and a D-channel; and
   (b)  two (2) B-channels and a D-channel.
   
   BRI Service supports up to four (4) customer provided terminal devices on each BRI Service access configuration which supports two (2) B-channels and a D-channel.
   
   The operation of BRI Service may vary due to differences in the switching equipment located in TELUS’ central offices.
   
   Where the length and makeup of the local access loop utilized as part of BRI Service approaches or exceeds limits for terminal equipment you use with BRI Service, you acknowledge and agree that BRI Service may not function properly and that TELUS makes no representations or warranties with respect to the functioning of BRI Service.
   
   TELUS makes no representations or warranties of any kind or nature with respect to the capability or reliability of BRI Service for data transmission purposes.
   
   
5. Changes
   If you relocate BRI Service to a new service address, you must pay any applicable installation and construction charges, and all other rates and charges for the BRI Services at the new service address.
   
   
6. 9-1-1 Calls
   You acknowledge and agree that:
   (a) in regard to a call to the emergency telephone number 9-1-1, use of BRI Service results in calling line identification being delivered to TELUS’ network;
   (b) the use of calling line identification in association with BRI Service could result in calls originating from a location other than the location associated by TELUS with the calling line identification for that number;
   (c) if, in dispatching emergency services in response to a call to 9-1-1, reliance is placed on information associated with the calling line identification received by TELUS’ network in conjunction with the call to 9-1-1, emergency services may not be routed to the location from which the call to 9-1-1 originated; and
   (d) in regard to a call to 9-1-1, you or any person using BRI Service or any services used in conjunction with BRI Service is responsible to provide complete and accurate information relating to the actual location of the emergency situation to the emergency services call operator. 
   
   Without restricting any indemnities in the TELUS Local Telephone Service Terms, you are responsible and shall indemnify TELUS for, and save TELUS harmless from and against, all charges, losses, costs, liabilities and damages of any kind whatsoever related to emergency services being dispatched to a location other than the location from which the call to 9-1-1 originated as a result of
   (a) any use by you of BRI Service that results in the location associated by TELUS with a calling line identification being a location other than the location from which the call to 9-1-1 originated; and
   (b) the failure by you or any person using BRI Service or any services used in conjunction with BRI Service to respond, or provide complete or accurate information, to a 9-1-1 or emergency call operator requesting a response or information in order to properly dispatch emergency services.
   
   
7. Other Documents
   You will sign any authorizations required by other companies in order for TELUS to provide the BRI Services.
   
   
8. Long Distance Charges
   If, in using BRI Service, you use TELUS long distance services and the long distance services are not subject to an agreement between you and TELUS, TELUS’ Long Distance Terms of Service available here and the message toll schedule (as amended) available here or on request shall apply and are incorporated by reference and form part of this Agreement, mutatis mutandis.
   
   
9. Confidential Information
   Despite any other provision in this Agreement, any unlisted telephone number from which a call is originated using BRI Service is provided on a call-by-call basis to customers who subscribe to the call management feature call display and to TELUS for call trace.