Terms of Service

These Service Terms and the TELUS Local Telephone Service Terms apply to your use of forborne ISDN PRI Service if you have not signed a written agreement for forborne ISDN PRI Service.  ISDN PRI Service (“PRI Service”) is provided by TELUS Communications Company. 

1. Service Description
   PRI Service is a high speed digital facility between your serving wire center and your premises that provides access to the public switched telephone network (“PSTN”) and other networks.  TELUS provides three types of PRI Services:  (a) Voice/Data DS-1 PRI (23B+D), which supports incoming and outgoing voice and data calls; (b) Starter Bundle (10B+D), which supports 10 PSTN Links for incoming and outgoing voice and data calls; and (c) ISP PRI, which supports incoming data calls only.
   
   
2. TELUS Responsibilities
   PRI Service provides you with:
   (a)  one (1) telephone number on the TELUS switch on which PRI Service is terminated;
   (b)  bi-directional PSTN access, if required;
   (c)  toll free calling for telephone calls placed to the PSTN within the Extended Area Service boundaries of the Exchange Area in which the telephone number in subparagraph (a), above, is terminated; and
   (d)  one (1) white pages directory listing for the telephone number in subparagraph (a), above.
   
   
3. Your Responsibilities
   You must provide compatible ISDN terminal equipment for use with PRI Service.  You are solely responsible for the installation, operation and maintenance of terminal equipment you use with PRI Service.
   
   Any facilities and equipment you connect to TELUS’ network must adhere to applicable Industry Canada standards and applicable information at http://about.telus.com/publicpolicy/guides.html.
   
   You shall notify TELUS prior to any changes you initiate that affect the current relationship between the telephone number provided to you for PRI Service and the physical location of terminal equipment you use with PRI Service. 
   
   Unless expressly permitted by TELUS, you shall not resell the PRI Services, or access to the PRI Services, directly or indirectly to third parties.  If TELUS permits such resale or access by third parties, you shall be responsible for all such third party use or access and shall indemnify TELUS against all damages, costs and legal fees incurred by TELUS from any claim arising from third party use of or access to the PRI Services.
4. 9-1-1 Calls
   You acknowledge and agree that:
   (a) in regard to a call to the emergency telephone number 9-1-1, use of PRI Service results in calling line identification being delivered to TELUS’ network;
   (b) the use of calling line identification in association with PRI Service could result in calls originating from a location other than the location associated by TELUS with the calling line identification for that number;
   (c) if, in dispatching emergency services in response to a call to 9-1-1, reliance is placed on information associated with the calling line identification received by TELUS’ network in conjunction with the call to 9-1-1, emergency services may not be routed to the location from which the call to 9-1-1 originated; and
   (d) in regard to a call to 9-1-1, you or any person using PRI Service or any services used in conjunction with PRI Service is responsible to provide complete and accurate information relating to the actual location of the emergency situation to the emergency services call operator. 
   
   Without restricting any indemnities in the TELUS Local Telephone Service Terms, you are responsible and shall indemnify TELUS for, and save TELUS harmless from and against, all charges, losses, costs, liabilities and damages of any kind whatsoever related to emergency services being dispatched to a location other than the location from which the call to 9-1-1 originated as a result of
   (a) any use by you of PRI Service that results in the location associated by TELUS with a calling line identification being a location other than the location from which the call to 9-1-1 originated; and
   (b) the failure by you or any person using PRI Service or any services used in conjunction with PRI Service to respond, or provide complete or accurate information, to a 9-1-1 or emergency call operator requesting a response or information in order to properly dispatch emergency services.
   
   
5. Changes
   If you relocate PRI Services to a new service address, you must pay any applicable installation and construction charges, and all other rates and charges for the PRI Services at the new service address.
   
   
6. Other Documents
   You will sign any authorizations required by other companies in order for TELUS to provide the PRI Services.
   
   
7. Long Distance Charges
   If, in using PRI Service, you use TELUS long distance services and the long distance services are not subject to an agreement between you and TELUS, TELUS’ Long Distance Terms of Service available on TELUS’ Internet web site here and the message toll schedule (as amended) available on TELUS’ Internet web site here or on request shall apply and are incorporated by reference and form part of this Agreement, mutatis mutandis.
   
   Unless you have arranged for individual call details for each PRI Service telephone number, long distance calls made from PRI Service using TELUS long distance services will be billed to the pilot telephone number associated with PRI Service.
   
   
8. Confidential Information
   Despite any other provision in this Agreement, any unlisted telephone number from which a call is originated using PRI Service is provided on a call-by-call basis to customers who subscribe to the call management feature call display and to TELUS for call trace.