Customer Experience Management
TELUS has a suite of Customer Experience Management solutions designed to help organizations improve the quality of service to their customers while driving down the cost of providing that service. Our solutions are packaged primarily for enterprise and mid-market business to consumer organizations in the financial services, retail, travel and hospitality industries as well as federal and provincial public sector agencies.
Enable customers to use their mobile phones to access personal account information, conduct transactions, receive alerts and request service calls.
An on demand customer experience and management software solution that provides the applications, strategies and technologies to offer exceptional customer experiences while simultaneously reducing the operational costs. It enables companies to understand, anticipate and respond to customers' needs in a consistent way, across all channels and customer interaction points (i.e. phone, email, web or chat).
Automate the contract process using digital documents and signatures to reduce paper work and administrative costs, while providing an auditable, legal digital signature solution.
Contact Centres serve a necessary and vital function in nearly every enterprise. Call centre or contact centres receive and transmit a large volume of requests by telephone, email, Internet, fax, and video. Once viewed as primarily a cost centre, contact centres have transitioned to the role of key business differentiator, and today, the contact centre’s expanded role includes that of your customer relationship lifeline.
For information or to order
Call your TELUS account executive
Request a quote or callback
Download a brochure
Customer Experience Management Overview
(594 KB, PDF)
Web Symposium Series
Customer Experience Business Innovation Series
Breaking Down Silos to Deliver a Consistent Customer Experience
Download Jeanne Bliss' presentation
Make Your DNA Revolve Around Your Customers