Medium & Large Business

Your citizens want 311 because they're demanding unified, citizen-centric government. 311 makes sense for your municipality too because it can help you provide convenient, single point of contact access to municipal services. It can improve availability and citizen satisfaction with one easy-to-remember phone number, Web site portal and email address.

Using a variety of TELUS offerings, 311 is a new concept in Canada - and it will significantly enhance every citizen's experience when dealing with their municipality.

What TELUS 311 does for you and your citizens

Reduce cost

• Consolidation of Resources
• Opportunity to outsource or pool resources with other municipalities
• Do More With Less
• Reduced Budget Constraints

Improved Service and Increase Access

• Eliminate the "Who Do I Call" issue for citizens
• Single Point of Contact to manage and track requests
• Improved Accessibility: kiosk, web, speech recognition, etc.
• Improved Service: reduced turnaround time for citizen requests

One view

• Provides a single view of the nature of citizen contacts
• Opportunity to streamline processes
• Knowledge Management
• Consolidation / Universality of Service
• Dashboard Technology
• Better Manage Assets and Resources