Medium & Large Business

 When you think about cost allocation for your contact centre, a large portion of your budget probably goes toward hiring, training and retaining skilled staff.  While you want to maintain a core team, supplementing your staff with home-based, remote agents can be a strategic way to maintain service while lowering costs.  TELUS AgentAnywhere enables you to build a remote agent workforce so you can maximize your people investments for productivity, service and operational efficiency.

• Improve satisfaction and performance levels of existing employees by giving them more flexibility and opportunities for work/life balance
• Access a previously untapped skill base by enabling greater location/work flexibility
• Leverage your At Home Agent program as part of your disaster recovery strategy
• Demonstrate your environmental commitment by reducing employee travel

Key Features and Benefits

Depending on your business and contact centre strategy, you may have different requirements for a remote agent workforce.  TELUS offers three unique services that enable you to integrate at home agents into your overall contact centre team.

• At Home Agent – provides the contact centre, security, networking and managed IT solutions so you can relocate your existing agents from a contact centre facility to their own home offices.
• Working Solutions – enables access to a combination of home-based specialists, experienced management and support to ensure a seamless service experience for your customers.
• LiveXchange– connect at home agents to your contact centre through a secure and reliable remote network.
• Support Excellence - Customized solutions which enable businesses to realize the benefits of a professionally run call centre without the management, facility, and supervisory costs, while still providing their customers with a service provided by individuals who understand their business.