Industry solutions
Call Centres
Deliver customer service like nobody else
Your customers come to you because of your business DNA and the service you offer. So it stands to reason that if you provide an even better customer experience, you can increase the loyalty of your existing customers and attract new ones.
With all of the different ways to communicate, your customers want to be able to choose how they interact with you. That means adapting your call centre accordingly – new technology, new designs, new processes and strategies.
That’s exactly what the TELUS contact centre solutions team can do for your business. We can enable your business to deliver a better customer experience with every contact.
CallCentreAnywhere™
Reduce costs and maximize revenues with our hosted, on demand multi-channel contact centre service.
AgentAnywhere™
Everything you need to establish a remote agent workforce for your call centre.
IVR and Speech Recognition
Extend service hours and improve customer service without adding live agents or additional shifts. Interactive Voice Services (IVS) solutions enable you to automate routine customer requests and administrative tasks and free up your valuable staff for other tasks.
Agent Performance Optimization
Help your agents deliver the best service possible and maximize efficiency with this suite of applications to enable you to evaluate, schedule, train, and manage performance.
Managed Contact Centre Infrastructure
Provide anytime, anywhere service by ensuring your contact centre technology matches your strategies and that it performs optimally all the time.
Contact Centre Consulting
Engage Contact Centre experts to help you design and build a customized, high performing, multi-channel service facility.
311 with TELUS
Fast and convenient access to municipal services via phone, Web or email.
What's right for my business?
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TELUS Event
You can still log in to the TELUS virtual conference, held Sept. 24, to view the recorded Webinars on customer experience management best practices for creating high performance customer interactions.
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Download a Whitepaper
Newsletters
Download the December 2008 edition of our newsletter, Contact Connections
(139 KB, PDF)
Archived Issues
Contact Connections June 2008
(127 KB, PDF)
Contact Connections March 2008
(126 KB, PDF)
Contact Connections December 2007
(122 KB, PDF)
Contact Connections November 2007
(121 KB, PDF)
Contact Connections June 2007
(124 KB, PDF)
Contact Connections March 2007
(4 MB,PDF)