Industry solutions
Managed Server
Availability without the effort
You want your servers running and available all the time. But you also want to direct your budget and resources to revenue-focused projects. How can you do both? TELUS Managed Servers. We take on the day-to-day management of your servers. You receive guaranteed, flexible performance with predictable monthly costs that include hardware, software and management.
- Choose from Basic or Enhanced management options, depending on your business needs
- Day to day management includes proactive monitoring and reporting on server activity
Key Features and Benefits
Managing servers effectively requires technology. And that normally means that you have to spend money to buy it, implement it and maintain it. With TELUS Managed Servers, you get the technology and the expertise. We invest in the latest equipment from leading vendors, and our 1000+ team of experts employs proven management practices. So you spend less and work less to improve server service levels.
- Achieve availability and consistent performance for business-critical servers
- Enhanced management offers 30 minute response during business hours and two hour response on evenings and weekends
- Combine Managed Servers with other TELUS network, voice and application management offerings
Managed Servers Basic Service includes monitoring of critical application services using predefined key performance indicators
- Thresholds
- Health (availability)
- Alert
This includes:
- 24/7 monitoring
- Basic monitoring of server infrastructure
- Notification when server health impacts service levels
- Reporting through client self-service Portal
- Standard backup/restore monitoring
Supported Operating Systems include:
- Windows Platform
- HP-UX (Unix)
- Sun Solaris (Unix)
The Enhanced Managed Server Service includes all of the components of the Basic Service plus:
- Enhanced Service (basic service +)
- Quick response to critical incidents – 30 minutes on business days, two hours evenings/weekends via page
- TELUS responds to trouble tickets and manages change
- TELUS is responsible for health and availability with service level agreement
- On-site support if necessary
Unified Communications
This TELUS solution is...
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- Managed Server (35KB,PDF)
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