TELUS Premium Services and Support offers differentiated levels of service based on your business needs to ensure an enhanced client experience with personalized and proactive technical support. Increase productivity, reduce your own help desk costs, and maximize convenience with support that includes:

Premium SMB Support

Key components include:

• a unique toll free number for integrated wireless and wireline support
• dedicated business support team
• 24/7 technical support for voice and data
• certified representative as first point of contact
• premium client support promise ($3 credit (per subscriber per incident) for greater than 3 minute call wait time after connecting to the premium support queue
• data device repair programs  

Premium Corporate Support

Includes all the elements of Premium SMB Support plus:

• priority queuing of calls and tickets
• network maintenance / outage notification
• escalation management
• issue resolution service level agreement (SLA) (optional)