Medium & Large Business

NERC CIP Compliance Solutions

The North American Electric Reliability Corporation (NERC) is the organization responsible for the reliability of the power system in North America.  NERC is overseen by both U.S. and Canadian government authorities as the group that enforces standards, assesses forecasts and monitors the bulk power systems. NERC currently has CIP (Critical Infrastructure Protection) standards in place that ensure the security of any Utility that generates, distributes or transmits power across the grid. TELUS’ NERC Compliance program for Electrical Utility Companies includes:

• Professional Services: complete risk assessments and develop Compliance Plans
• Security Services: provide unmanaged and managed solutions to meet NERC requirements for implementation and Governance and Audit assurance

Contact Centre Solutions, IT and Business Process Outsourcing

With customers today demanding multi-channel access, easy self-service, and 24X7 availability, providing a cost-effective customer contact strategies becomes a priority for Utilities.  To enable Utilities focus on their core business means refocusing and reassessing resources that would be better managed by a business partner.  Teaming with TELUS enables businesses to get back to basics, confident that experts are handling their communication needs. Partial and full Contact Centre outsourcing capabilities are available through:

• TELUS Call Centre Anywhere :  Consists of a suite of services for mid-market organizations that require effective customer collaboration tools.  These organizations are looking for solutions that will empower them to deliver a step change improvement in managing customer interactions (such as technical support, inbound direct response campaigns, and billing issue management, etc.)
• Customer Experience Management : Enable superior customer experiences through an online channel while reducing operating costs
• TELUS International : With a flagship centre in the Philippines, TELUS International provides award-winning customer care, inbound sales, technical support and back-office solutions to Utilities customers.

TELUS Smart Metering

Partnering with leading vendors and Industry Organizations, TELUS is able to provide Automatic Meter Reading (AMR), Smart Metering Infrastructure (SMI) and Home Area Networks (HAN) to Utilities to support the overall Utilities movement towards a Smart Power Grid (Smart Grid).SMI provides advanced two-way communications to provide information to and from the consumer meters back to the Utility Company. This enables consumers to understand how much power they are using in near real-time, so that they have the awareness and the tools to dramatically decrease their overall power costs, demand and time of use patterns.  By entending into the home with a HAN, customers are able to connect their home appliances and devices for remote control and alerts.For Power Utilities, the “smarter grid” is resulting in many large scale benefits: 

• reduced peak demand to improve system reliability
• deferred facility construction costs
• recovered costs (eg – theft of power, tampering)
• new sources of revenue
• ability to provide a “green” solution to consumers   

Field Worker Productivity

Utility companies have a high percentage of their employees working both at remote field offices and out of their vehicles while monitoring equipment and performing maintenance.  Through our strength as a leader in Unified Communications,  TELUS provides a comprehensive suite of location based services that allow companies to communicate with their team members in the field and manage mobile assets to increase worker safety, business productivity and customer service.  

Base Communications	Improving Productivity	Ensuring Safety & Security
Intrinsically Safe Field Devices	Visual Voicemail; see your voicemails	TELUS Work Alone Solutions
Ruggedized Laptops, PDA's and Aircards including Panasonic, Dell and Motorola	Handset Tracking with 2-way text based dispatch	TELUS Safetynet
Mike Push to Talk	Asset Tracking	Virus and E-Mail Protection
Wide Range of Rate Plans	Mobile Video-Conferencing	TELUS Premium Desktop Backup
	TELUS Navigator; real time, voice prompted navigation
	TELUS Fleet Tracking capabilities; GPS Tracking and ability to track speed, idle time with customizable capabilities
	Support for 3rd Party Application