Industry solutions
Financial Services
With growing competition in retail financial services, companies are looking for smart and savvy ways to differentiate and promote customer loyalty. And it’s all about service. The customer experience – offerings, interactions and information sharing –
must be seamless,
customer-focused and quick.
BusinessNow.
Re-inventing Customer Experience.
Our Solutions
TELUS has been working with financial services organizations to help them use technology to enable a profitable customer experience strategy. With increased interaction efficiency, companies are able to promote loyalty and realize greater revenue.
A successful customer interaction strategy encompasses market objectives, channel approach, people and processes and enabling architecture.
Customer Insight Solutions
TELUS Customer Insight Solutions identify key market objectives, target desired audiences and execute a value-added, differentiated customer experience.
Channel Solutions
TELUS Channel Solutions enable online, in-branch, mobile and self-service customer interactions to deliver information anywhere, anytime for an enhanced customer experience.
Workforce & Process Solutions
TELUS Workforce and Process Solutions increase the performance and streamline the processes of frontline employees so they can deliver a differentiated customer experience.
Infrastructure Solutions
TELUS Infrastructure Solutions support employees and applications with a reliable infrastructure to enable the effective execution of customer interaction strategies.
For information or to order
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Success stories
TELUS Customer Experience Management
Announcing TELUS Frontline Service, Analytics, Feedback and Marketing.