Industry solutions
Stay ahead of the Game
For Financial Services organisations, delivering a superior customer experience on a continuous basis requires ongoing learning. You can have on-target strategies and innovative products and services, but you need new knowledge to help you instil change and growth.
In this section, you will find resources that will help you to address market challenges, uncover new approaches and leverage TELUS solutions.
White Papers
Are you ready for the future consumer? This white paper examines how the consumer of tomorrow wants to interact with Financial Services firms and how Canadian Financial Services firms will need to adapt their customer experience in response. Download
Knowledge workers are an important and growing segment of the workforce. Information and communication technologies (ICT) play a key role in improving knowledge worker performance, satisfaction and engagement. Gain insight into how your organization can leverage ICT to increase knowledge worker performance – both for the benefit of your organization and the employees themselves. Download
Business Assessment Tools
Customer Experience Maturity Assessment – Building a roadmap for the customer experience. TELUS has developed a Customer Experience Maturity Assessment in cooperation with IDC, a global provider of market intelligence and IT advisory services. The assessment is designed specifically for financial services firms and analyzes current strategy and customer perceptions with the goal of supporting measurable improvement in customer experience capabilities. Request an assessment
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