The Challenge

Technology is changing the way medical practices operate – and as a dentist operating three busy practices, Dr. Mike Mitic needs to be on the leading edge.

Soon, all the major medical insurers will be processing claims exclusively using EDI (electronic data interface). As a result, Dr. Mitic needs Internet access in each of his offices – but he doesn’t want his staff held up by slow dial-up connections.

He doesn’t want to be held up either. When he needs to obtain or provide information about a patient from or to another dentist or physician, he finds that e-mail is far more efficient than playing lengthy games of telephone tag.

Dr. Mitic also uses online banking for both his business and personal needs. Spending less time in bank line-ups means he can spend more time with patients – provided his Internet connection doesn’t slow him down.

The Solution

After using TELUS high speed Internet service at home, Dr. Mitic decided to subscribe to business plans from TELUS for his office.

“It’s awesome in business,” he says – and he’s discovered an added cost-savings benefit. “As a professional, I need to keep myself up to speed. Rather than devote expensive floor space to my own library, I get to use online pharmaceutical and medical libraries and references. It’s way more convenient.”

TELUS high speed Internet for business has delivered everything Dr. Mitic expected. But he reserves his most vocal praise for TELUS technical support. “There’s never a long wait to get where I want to go,” he says. “And the person that picks up the phone will take something I’ve spent three to four hours trying to do and tell me how to do it, in ninety seconds. I’ve worked with lots of online and other services and I wouldn’t consider going anywhere else.”