Finance Success Stories
The expectations of the online investor meant the BMO Investorline needed to replace its outdated platform to remain the leading online brokerage. TELUS worked with BMO to migrate the Web site to the new platform and continues to provide expertise and support.
Business Benefits: An immediate improvement to the customer online experience combined with the flexibility to add new features and functions quickly and easily.
When two BC-based credit unions merged, the focus was on member retention. This meant migrating from both original unions’ legacy systems onto a new, common banking platform. TELUS facilitated the migration,hosts the system and provides ongoing management and support.
Business benefit: All members have real time access to their accounts online and by phone, while Envision’s own resources are free to concentrate on value-added strategic IT projects
Newly merged credit union must combine two corporate cultures and provide outstanding service to more than 180,000 members. Rather than invest in new contact centre and infrastructure, the credit union chooses CallCentreAnywhere from TELUS.
Business benefit: Integrated CRM and CTI technology ensure excellent customer service. Fully hosted solution allows Meridian to concentrate on the details of its merger.
A customized Disaster Recovery Solution from TELUS enables Prospera to branch out into virtual banking.
TIMO cuts down on IT resources and costs
Wesminster and TELUS partner to deliver new savings for credit union.
Business benefit: Approximate 5% savings compared with an in-house solutions
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