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Can you please confirm if the Mike i690 and the i355 can talk to each other with the talk around / direct contact?  Do they have to be all the same Mikes?

The devices will work with each other as long as they are all Mikes.  The model of the device will not have an impact on whether they can talk to each other.  All available on the Goc contract have Talk Around and will interconnect with Direct Connect.

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How do I view devices, handsets and accessories?

To view handsets and accessories visit the GetMobile site at www.telus.com/getmobile.  There are green tabs on the right side of the page.  Click on "TELUS phones and Airtime Plans. To get the password for the site, simply send us an email at getmobile.news@telus.com.

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How do I sign up for a user ID and password for the getmobile website? 

Send an email to getmobile.news@telus.com.

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What are the recommended BlackBerry headsets that work best for people required to use a hands free device while driving? 

Visit the following sites to view the headsets available for GoC subscribers:

http://www.telusmobility.com/en/ON/accessories/other_blackberry_hfe1185.shtml

http://www.telusmobility.com/en/ON/accessories/handsfree_hfe1174.shtml

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How do I sign up a user for Visual Voice Mail or Navigator? 

CTAs and AAs can order these features for their users by sending an email to gocbilling@telus.com.  You can find out more about these great new features from TELUS at: http://promo.telus.com/goc_wireless_site/wireless_apps.html

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How do I reset my login and password?

If you have forgotten your login please contact Portal Support at 1-866-399-8127, select #2 (End user or CTA)  then select Option #2 Client Portal Support.  A representative will be able to assist you.

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When am I eligible for an upgrade to my device?

To confirm handset upgrade eligibility please email the cellular number in question to gocbilling@telus.com

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How do I link my bans?

In order to link your bans, send a list of the bans that you would like access to, plus your login ID for the portal, to your ASR representative.  This information is then sent to the support team who will process the request.  Once the request is completed a confirmation of completion is sent to the client.  

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What models of BlackBerry allows for Documents-to-go?

All 8000 and 9000 series BlackBerrys with minimum of version 4.5 handheld code.

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What does it mean by dual mode for the World Phone 8830?

The 8830 is a dual mode GSM & CDMA device, which means it works on our CDMA in Canada and can also function in GSM mode which is the global standard, so it will work overseas depending on roaming agreements in place.

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How do I access Usage Reports for my Department or Agency?

To access the usage reports, someone at ACOA has to link the airtime accounts to their profile.  Once the airtime accounts are linked to their profile, they will be able to access usage reports and grant subordinates access to the same features.  I will follow up with Charlie by phone to explain the process step by step.

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