At Home Agent contact centre

TELUS has the complete range of technology and expertise needed to implement a successful home-based contact centre program. Our solutions enable clients to deliver superior service while reducing costs, establishing a business continuity strategy, and eliminating the environmental impact of a commuting workforce. Recent findings have shown that our At Home Agent program can reduce attrition rates an average of 20%, enhance agent productivity by an average of 25%, and lower absenteeism by an average of 60%.