Small Business

TELUS is committed to simplifying wireless pricing for business by providing Clear & Simple™ rate plans across our entire wireless portfolio.

TELUS’ suite of Clear & Simple™ rate plans for business are:

• Clear: The price you see is the price you pay.
• Simple: Avoid confusion with simple plans and add on packages for customization
• Optimized: Cost Assure plans automatically adjust based on your usage every month

Existing TELUS clients can continue to renew on their existing rate plans or have the option to switch to the Clear & Simple™ plans after November 5th. 

---

Questions & Answers

 

Q.  Why is TELUS launching these new plans? 

A. TELUS is committed to delivering exceptional client service. We recognize wireless pricing can be confusing. Clear & Simple™ rate plans maintain our industry leading position on pricing transparency by making rate plans clear and simple. What you see is what you pay.

 

Q.  Are SAF and carrier 911 fees included in the price of TELUS Clear & Simple™ plans?

A. The expenses to TELUS that are currently covered by the System Access and carrier 911 fees still exist and will be covered by the Clear & Simple™ plan rate.

 

Q. Are there any 911 costs for clients? 

A. Like today, certain provinces impose a regulated provincial 911 fee that TELUS is mandated to collect on their behalf. Provinces and charges are as follows:

• P.E.I (50¢)
• Nova Scotia (43¢)
• New Brunswick (53¢)
• Saskatchewan (38¢)

Plus Quebec municipal 911 tax of 40¢ as of December 1, 2009.

 

Q.  What happens to your current business rate plans? Are they being discontinued for new clients?

A. Yes, as of November 5, the Clear & Simple™ suite will be our new rate plans for all new clients.

 

Q. As an existing TELUS client, can I stay on my existing rate plan and remove SAF and carrier 911 fees?

A. No. The expenses covered by System Access and carrier 911 fees still exist, so you must continue to pay the fees while you remain on your existing plan.  You have the option to change to Clear & Simple™ rate plans as of November 5, but if you choose to do so, you will forfeit the benefits and features of your existing rate plans.

 

Q. As an existing TELUS client, can I continue to renew on my existing rate plan?

A. Yes, existing customers will continue to be able to renew their current plan as it exists.           

 

Q. Does Clear & Simple™ pricing apply to all new TELUS wireless products?

A. Yes. As of November 5, the entire suite of business rate plans (including Mike, Mobile High Speed, and Mobile Applications) will enjoy the benefits of Clear & Simple™ pricing.