Pre Purchase

1. How do I qualify for the TELUS Business One™ Solution?

   To qualify for TELUS Business One Solution, you must use TELUS Business One Access and sign a 1 year, 3 year or 5 year contract.

2. How much can I save by subscribing to the TELUS Business One™ Solution?

   The TELUS Business One Solution includes free business tools from partners like Microsoft on top of significant savings on your standard business tools like Business One Access.  In addition, Business One customers are eligible for preferred pricing on all optional business tools and upgrades.

   Here is an example of a TELUS Business One Bundle and the savings it could provide on a one-year contract:

   Service	Individually Priced	Business One pricing
   ISDN PRI with 10 Lines	$730.00 per month	$999.00 per month
   Managed Business Internet ADSL Premium	$455.00
   Microsoft Exchange Basic Email (10 Accounts)	$35.00	$0.00 per month
   Internet Fax	$19.95	$12.95 per month
   Total	$1264.95 per month	$1011.95 per month
   Savings	$253.00 per month!

   Savings increase with three and five year contracts.

3. What upgrade options are available?

   You can add Shared Hosting, Desktop Backup, Microsoft Sharepoint, additional or more advanced Microsoft Managed Exchange Email and additional McAfee Total Protection for Small Business licenses at any time. With a TELUS Business One Solution, you will receive preferred pricing on each of these additions or upgrades, based on the length of your contract term.

4. Do I have to enter into a contract for all the services included with my Business One Bundle?

   No. To enjoy the benefits of the TELUS Business One Solution, you only need to sign a minimum one-year contract for your TELUS Business One Access, which includes your Digital Voice and Managed High Speed Internet . You can add, change or cancel any of the other free business or optional tools at any time, with no additional commitment required.

5. What are the benefits of signing a contract?

   The TELUS Business One Solution, with its many benefits and exceptional savings, is only available with a minimum one-year contract for your TELUS Business One Access service. You just can’t get the same level of service and one low price any other way.  You may sign a longer term contract and receive even more savings.

6. Will I be charged for changing my Business One contract term?

   You can increase the length of your term without penalty at any time. However, you may not shorten the length of the agreed term without incurring termination fees. These fees will be specified in your contract.

7. What happens after the term of my Business One contract expires?

   Your contract will be automatically renewed for the same period as your initial contract term, unless you make different arrangements with TELUS, as described in your contract. For example, if the initial term was one year, your contract will be automatically renewed for an additional year.

8. What happens to my contract if I move or sell my business?

   Your contract can simply move with you as long as the Digital Phone Service and Managed High Speed Internet is available in your new location. If you sell your business, you have the option of transferring the responsibility of your existing contract to the new owner, with consent and only if your business account is in good standing.

9. What number do I call to sign up for the Business One Bundle?

   Call 1-888-699-0930 to reach our small business solution team. A TELUS representative will be happy to help you. Hours of operation are 8 a.m. to 5 p.m.

Post Purchase

1. What number do I call for technical support for my Business One services?

   Call 1-888-977-9898 for 24x7 priority technical support for any product in your Business One bundle.

2. What number do I call if I need help with my wireless services?

   Call 1-888-977-9898 for 24x7 priority technical support for any product in your Business One bundle.

3. What happens if I cancel TELUS Business One Access service?

   Canceling your Business One Access service will have the same effect as canceling your Business One contract and result in you no longer qualifying for the free business tools and preferred pricing on the optional business tools and upgrades. All those free or optional services you choose to keep will revert to their regular monthly rates. Additionally, if you cancel the TELUS Business One Bundle contract any time other than 30 days before or after the contract’s expiry and auto-renewal, you will be charged the termination fee specified in the contract.

4. I need help with my Business One Access plan.

   Call 1-888-977-9898 for 24x7 priority technical support.

5. I need help with my Shared Hosting plan.

   See our Shared Hosting online demo or Shared Hosting Frequently Asked Questions

6. I need help with my Desktop Backup plan.

   See our Desktop Backup online demo or Desktop Backup Frequently Asked Questions

7. I need help with my toll-free number.

   See our Toll-Free online demo or Toll Free Frequently Asked Questions

8. I need help with TELUS Conference on Demand.

   See our TELUS Audio Conferencing Conference on Demand demo

9. I need help with TELUS Internet Fax.

   See our Internet Fax online demo or Internet Fax Frequently Asked Questions

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