Service Management Information Systems (SMIS) gives new meaning to partnership by providing clients dynamic and personalized access into TELUS internal systems.

SMIS is a web-based, secure portal which provides a unified view of service performance information. In addition it is a tool that provides a holistic view of WAN services.

With easy to use reports and a user friendly navigation clients can view the status and history of their network’s performance, as well as track ongoing or completed service requests and trouble tickets. The types of reports a customer can experience are:

• Latency
• Jitter
• Packet Delivery
• Availability

Finally the network performance information enables better decision making to:

• Determine trends
• Forecast network usage
• Proactively plan network expansion

All of this will enable you to save time, cost and ensure optimization of resources.