1. What is toll-free service?

   Toll-free service is a one way incoming long distance service that allows a business to receive calls at no charge to the caller.

2. Can I choose my toll-free Number?

   Yes, pending the availability of the number requested.

3. Do all toll-free numbers start with 1-800?

   No, a toll-free number can also start with 1-888, 1-877 and 1-866

4. What is the service charge for setting up a toll-free number?

   There is no service charge for setting up a new number

5. Where does my toll-free number terminate?

   The toll-free number can terminate to most 10 digit telephone numbers.

6. Can I get a toll-free number to terminate on my fax line?

   Yes. This is a very good application if you have customers who fax their orders to you.

7. How many calls can I receive at one time on my toll-free number?

   The number of calls is limited to how many calls you can receive on the terminating number

8. Can I have my toll-free number terminate on multiple phones?

   Yes, our optional routing features give you the flexibility if routing your calls to different terminating locations.

9. Can I have multiple toll-free numbers terminate on the same number?

   Yes

10. Do I receive a separate bill for my toll-free service?

    You can receive a separate account for your toll-free service or you can consolidate it with your TELUS local bill.

11. How do customers find my business toll-free number?

    Your toll-free number can be listed with Canadian toll-free Directory Assistance at 1-800-555-1212 at no additional charge.

12. If I move locations can I take my toll-free number with me?

    Yes

13. Who is able to call my toll-free number?

    Coverage can be specified by area code, province, Canada only, or Canada & U.S.

14. Can I bring my toll-free number from my current service provider to TELUS?

    Yes

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