Industry solutions
Contact Centre Systems and Applications
Your customers are demanding more - exemplary service, anytime availability, self service, choices. A contact centre that offers more can be a competitive advantage for your business. TELUS has the contact centre infrastructure, applications and expertise you need so that your customers can interact with you in the way that works for them.
CallCentreAnywhere
Gain access to a wide array of contact centre tools typically available only to larger companies. Our hosted, on demand, multi-channel contact centre service lets you provide better service to more customers without increasing costs.
AgentAnywhere
Achieve greater flexibility and reduce costs by establishing a remote agent workforce for your call centre.
Agent Performance Optimization
Manage and optimize the performance of your contact centre with this suite of applications to evaluate, schedule and train your resources.
311 with TELUS
A one-stop, non-emergency contact centre solution that enables citizens to access municipal services quickly and conveniently via phone, Web or email.
Managed Contact Centre Infrastructure
Make the most of your key customer interaction point. TELUS Managed Contact Centre Infrastructure services offer technology installation, maintenance and management to extend the capabilities of your contact centre.
What's right for my business?
Know what you want to achieve, but aren’t sure how to get there? TELUS offers guidance on choosing the right solutions for where you are now and where you want to be in the future.
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