Call Centres

Industry solutions

Call Centres

Deliver customer service like nobody else

Your customers come to you because of your business DNA and the service you offer. So it stands to reason that if you provide an even better customer experience, you can increase the loyalty of your existing customers and attract new ones.

With all of the different ways to communicate, your customers want to be able to choose how they interact with you. That means adapting your call centre accordingly – new technology, new designs, new processes and strategies.

That’s exactly what the TELUS contact centre solutions team can do for your business. We can enable your business to deliver a better customer experience with every contact.

CallCentreAnywhere™

Reduce costs and maximize revenues with our hosted, on demand multi-channel contact centre service.

AgentAnywhere™

Achieve greater flexibility and reduce costs by establishing a remote agent workforce for your call centre.

IVR and Speech Recognition

Extend service hours and improve customer service without adding live agents or additional shifts. Interactive Voice Services (IVS) solutions enable you to automate routine customer requests and administrative tasks and free up your valuable staff for other tasks.

Agent Performance Optimization

Help your agents deliver the best service possible and maximize efficiency with this suite of applications to enable you to evaluate, schedule, train, and manage performance.

Managed Contact Centre Infrastructure

Provide anytime, anywhere service by ensuring your contact centre technology matches your strategies and that it performs optimally all the time.

Contact Centre Consulting

Engage Contact Centre experts to help you design and build a customized, high performing, multi-channel service facility.

311 with TELUS

Fast and convenient access to municipal services via phone, Web or email.

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What's right for my business?

Know what you want to achieve, but aren’t sure how to get there? TELUS offers guidance on choosing the right solutions for where you are now and where you want to be in the future.

Contact Centre Options

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Why TELUS?