Since 1977, TELUS has been connecting our Video and Audio clients using the latest communication technology available. With the advent of Video/Audio Codec’s and multipoint bridging hardware, TELUS has been a Canadian pioneer in the development and supply of managed and on-demand conferencing services for our customers.

Our technical expertise with the leading codec manufactures, including Platinum Certification with both Polycom and TANDBERG, provides our customers the level of service expected from a leader like TELUS

Public Bridging Services

TELUS Xpress® brings you public bridging services that are fully bilingual, on-demand 24x7x365, and pre-reserved for Canadian, American and world wide connections. Superior network connectivity, technical expertise and experience give you the peace of mind you need.  Reliability of service and true customer support provide a service that is easy to use.

Private Bridging Services

TELUS Xpress® offers the most complete and flexible - full or semi-private bridge management services for "customer-owned H.320 & H.323 bridges”.  Private-labeled, white-labeled, or uniquely customized services can be provided. Certified network and product specialists help determine the best fit for your organization. This service is offered exclusively through the TELUS Xpress™ 1-800-652-3266 North American Toll-free number.

Other Services

TELUS Xpress® Services offers dedicated monitoring of conferences upon request.  A dedicated, trained bridge technician and a live codec connection (Meet and Greet) are provided for the duration of the videoconference meeting. This service is invaluable for high profile meetings where an instant response to a user question or possible problem is essential. This service is offered exclusively through the TELUS Xpress™ 1-800-652-3266 North American Toll-free number.

Key Features and Benefits

• 1-800 North American toll-free bridge operator access
• Network Operation Center: Toronto & Calgary  - Canada
• Reservation Centers: Toronto, ON
• Federal Government - “SECRET” Facility Security Clearance rating
• Secure, TELCO direct network - digital access to network
• Secure Bridge Operation Center facilities and personnel
• Multiple Bridge vendor platforms
• 112K to 768K – ISDN/IP Multipoint conferences
• Private IP, Public IP, VPN Gateways, Satellite
• Full dial-in, dial-out or mix of these services available on demand
• All standard Video and Audio algorithms supported
• Meet and Greet services for all conferences.  This includes a live operator in the conference during the pre-test time to welcome users online, answer questions and perform any troubleshooting that may be required. 8 dedicated Meet & Greet (M&G) codecs
• Latest in Continuous Presence – all modes/styles available
• Speed matching and true Audio algorithm Transcoding
• Full T.120 Data conferencing services
• H.323 & H.320 conversion/gateway services
• Full meeting recording services: DIGTAL, SVHS, ½” Betacam
• Complete Bridge, Endpoint & Network diagnostic services available

TELUS Xpress® provides a toll-free, bilingual (English & French) bridge reservation and scheduling service for Multipoint bridging reservations, point-to-point reservations, room only reservations and more. 

Book and reserve facilities and bridge ports live, with an TELUS Xpress® M F 7am - 8pm ESToperator or:

• Reserve conferences online at our secure website http://www.conferencexpress.com
• Fax requests to +1 (416) 251-6744
• Send an e-mail to reservations@telus.com 

Key Features and Benefits

• Detailed confirmations to any combination of participants upon request
• TELUS Xpress® central reservations database prevents scheduling conflicts or double-booking of facilities.
• Can also be used for non-video meeting scheduling to maintain a single source
• Monthly usage reports are available based on the central scheduling system.  Details can include call type, number, duration, number of participants and facility usage.
• Reports can include tracking of "travel miles saved" to establish videoconferencing ROI

Public Videoconferencing Room Rentals - “almost everywhere”

TELUS Xpress® offers a complete “Public Room Service”. This on-demand service is provided for clients requiring a temporary room (site) complete with international standard videoconferencing facilities. 

The extensive TELUS Xpress® proprietary database contains over 4000 private and public locations throughout every major city world-wide – serviced by a digital network.

Sites are available on an hourly rental or a daily rate and are available to accommodate from two to hundreds of participants. This service is offered exclusively through the TELUS Xpress® 1-800-652-3266 North American Toll-free number. 

Key Features and Benefits

• Canada’s largest database of “certified” Public and Private rooms
• Proprietary international database of “certified” Public and Private Rooms
• Fully bilingual customer services
• Ancillary services arranged: refreshments, catering, A/V support
• Major credit card or on account payment terms
• Quotations provided at no charge
• Single point of contact for all of your needs: 1-800-652-3266

Room Brokering Services - earn income from your facility

Does your company have limited scheduled use of your conferencing facility?  Rather than allow the room to sit idle, TELUS Xpress® will act as an agent to broker your room for hourly rental by a third party.

• TELUS Xpress® pays a negotiated hourly rate for use of the room
• Availability is determined for a requested date and time.
• Detailed written email/fax confirmation is sent to both your company and the requestor
• Payment from TELUS Xpress® is made per occasion or on a monthly basis, as required
• This service is offered exclusively through the TELUS Xpress® 1-800-652-3266 North American Toll-free number

Key Features and Benefits

• Security of services to our clients
• Largest market exposure in Canada and to International partners
• Flexible or structured usage and payment terms
• Creative terms like “exchange for TELUS Xpress® services”
• Opportunity to earn additional income for your business

Special Event Services

TELUS Xpress® has specialized in electronic media events using the latest technology since 1991. For private, corporate or government events,  simultaneously broadcast across public or private videoconferencing links and/or via to Webcasts/ streaming video presentations to reach all your participants.

Here is a recent example of  a Web Casting and Streaming Media presentation that was managed byTELUS:

• TELUS AGM

Key Features and Benefits

• Complete turnkey solution for all aspects of your event so that you are not burdened with the technical management and organization
• Project-managed to ensure that your event runs smoothly

 Contact us today at 1-800-652-3266 to talk about how we can connect you with the people you need.