Industry solutions

 

Managed Desktop

Is it right for my business?

  • standard
  • advanced
  • premium

Stay focused on what you do best

If you’re spending too much time and money on buying and maintaining desktops, TELUS can help.  With our Managed Desktop solution, we can procure, install, maintain and manage your desktop infrastructure for you – all for one monthly cost.  Your IT resources focus on your business, and we focus on providing your users with reliable access to a desktop environment that they require to get their job done.

  • Core package includes:
    • Service Desk
    • Hardware Maintenance Support
    • Service Management
    • Deskside Support
    • Patch Monitoring
    • Desktop Image Management
    • Asset Count
  • A la carte services include:
    • Extended hours support up to 24x7x365
    • More Aggressive SLAs upto 4 Hour Restore
    • Patch Management
    • Electronic Software Distribution
    • Asset Management
    • Installs, Moves, Adds, Changes and Decommissions
    • Anti-virus Management
    • Professional Services

When you're dealing with your technology, it’s best to be in the know – know what you're paying, know what you're planning and know what performance to expect.  TELUS Managed Desktop gives you insight into all three. You pay one monthly fee for the hardware and services you select.  And defined service levels let you anticipate performance and support response.

Standardize your desktop environment

  • Minimize the number of images
  • Refresh outdated equipment with business-class desktops and laptops

Focus on your core business:

  • Build key competencies of your IT team
  • Eliminate mundane desktop management tasks
  • Realize scalability as your organization grows

Realize financial benefits:

  • Reduce costs
  • Establish predictable monthly IT expenditures
  • Reduce your IT infrastructure risk through well-managed changes and ongoing compliance checks

Deliver consistently excellent service:

  • Utilize proven processes and industry-leading tools
  • Access TELUS’ resource pool of experienced professionals
  • Improve desktop user productivity by minimizing downtime due to vulnerabilities and outdated software
  • Comply more easily with corporate governance and regulatory

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Managed Desktop
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