Medium & Large Business

Customized to your business

Configured for your business and customizable to suit your business needs with minimal upfront costs. Total integration with your existing back office can be achieved in days, not weeks.

Web-based real-time dispatching and job status updates 

Gain increased visibility over your mobile workers and their work. Maximize productivity with less idle time, flexible and responsive scheduling, and more efficient routes.

Eliminate field paperwork

With mobile forms, the field information flows in real-time back to the office.  Features include drop-down menus, radio buttons, photo capture, signature capture and barcode scan.  

Dispatch the closest worker to the job

With our GPS service, you can affordably track the location of your field workers so you can easily find the nearest resource when a customer has an urgent request.

Improve cash flow

Do away with paper forms and dramatically shorten billing cycles. Collect payment in the field wirelessly and improve your cash flow.

Improve customer service

Respond to urgent customer requests or simple scheduling changes by easily re-routing work orders using this web-based application.  The Customer Call Ahead add-on feature automatically notifies customers by phone that they are next on the schedule.

Reduce costs

Save with the elimination of errors, no duplication of efforts and streamlined work order management.  Less talk time, less paper, and less travel allows resources to work more efficiently and to be more productive.  Reduce missed service calls with automatic client notification that the technician is en route.

Variety and flexibility

Available on a selection of phones and smartphones on both PCS and Mike networks, with low upfront costs.  Plus, a monthly fee per user from less than a dollar a day, keeps this solution affordable and flexible.

Choose between:

• TELUS Wireless Work Orders
  • Web-based real-time dispatching and job status updates
  • Customer-definable mobile forms that allow barcode scanning photo and signature capture
  • Definable and enforceable work processes in the field
  • Mobile time cards
  • An intuitive, easy to navigate software solution
• TELUS Wireless Work Orders with GPS (Location Based Services)
  • Web-based GPS tracking
  • Geofencing with alerts
  • Work order dispatch from map
  • Ability to import customers and landmarks
  • Advanced form capabilities including formulas and branching logic

Add-on features

• TELUS Navigator: handset navigation that launches directly from the work order to receive audible turn-by-turn directions to the next client site.
• Wireless Payment: secure mobile payment processing of credit cards in real-time and that can be integrated with your back office systems.
• Customer Call Ahead: automated customer phone calls alerting customer the technician is on the way.

Compatible devices

• BlackBerry® 8330, World Edition 8830, 8130, 8703e, 8350i, Storm 9530
• Palm® Treo™ 700wx
• HTC Touch, Touch Pro, Diamond
• Motorola i876, i365, i580, & i465

For specific device capabilities with respect to TELUS Wireless Work Orders, please speak with your TELUS sales representative.