TELUS Unified Communications

The "make my phones,
e.mail, Internet,
videoconference...
all work
together" solution.

What is Unified Communications?

Unified Communications is the seamless integration of multiple communications types so they work as one in order to optimize your bottom line. This includes personal or employee productivity, superior customer experiences and best in class business processes.

What kinds of business issues are solved with Unified Communications solutions? 

  1. Do you or your organization use a wide range of applications and devices?
  2. Are your network requirements getting more complex and harder to manage?
  3. Have you or your organizations productivity gains flattened?
  4. Have your costs increased due to the complexity and breadth?
  5. Does your organization have multiple locations nationally or globally?
  6. Is a large portion of your organization nearing the retirement age?
  7. Are you able to find and retain employees?

All the technologies that your business uses must work better together so that you can achieve real and measurable results including:

  • seamless collaboration regardless of location
  • reduced travel and system maintenance costs
  •  superior customer experiences
  • attracting the best employees
  • increased productivity of employees, suppliers or partners
  • improving your bottom line

For your employees - Unified Communications increases productivity and accessibility:

  • No more phone, email and meeting "tag"
  • One presence (number or email), anywhere
  • Better use of “idle” time (ie traveling)

For your customers - Unified Communications mean a superior customer experience

  • Easier to contact
  • Faster response to inquires 
  • Faster access to experts

For your business - Unified Communications remove latency from processes and can link to your suppliers and partners:

  • Streamlined business processes…remove time delays
  • Enhance overall supply chain through increased buying power and improved inventory control
  • More efficient sharing of information and timely decisions

What is your case for change?

  1. Are your customers’ expectations outpacing your capabilities?
  2. Are new entrants winning your mind share?
  3. Are your competitors stealing market share?
  4. Are your costs exceeding those of your competitors?
  5. Are you attracting and retaining the best people?

How do I get started?

How can I do it better?

Request a planning session today

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What’s right for my business?

Guidance on choosing the right solutions for where you are and where you want to be.

Unified Communications options  

Learn more

For information or to order

Call your TELUS account executive
Request a quote or callback

Unified Communications building blocks

What does Unified Communications include?      Link to UC components page

How can I do it better?

Lessons about Unified Communications from the TELUS Business Value Assessment   Link to BVIC content

The TELUS Unified Communications Roadmap

To help businesses plan towards Unified Communications, TELUS has developed a roadmap.

Link to MUST

Demo

See what's possible for your business with Unified Communications? View demos

Online Assessment

Assess the business value of your IT project and learn what you can do differently tomorrow to get the most from your investment. Complete your assessment today in just 20 minutes. link to BVIC