Small Business

Conference on Demand

• No monthly fees, no signup fee
  
• No reservations required
  
• 24x7 availability
  
• Conference Representatives are available 24 X7 to assist with your meeting
  
• No restrictions on length of call
  
• Local dial-in numbers in Vancouver, Edmonton, Calgary, Toronto, Ottawa and Montreal. Toll Free Access available throughout North America
  
• A permanent dial-in number
  
• Touch Tone commands and online tools to control the conference
  
• Passcode protection (Chairperson & Participant Codes)
  
• Digital Recording and Playback on Demand allows you to make sessions available to a broader audience; participants can pause, fast forward or rewind
  
• Web console to manage your conference with a standard web browser
  
• Sub – Conferencing allows select participants to engage in private discussion outside the main call

Professional Conferencing

• TELUS Conferencing Representatives will dial out to domestic or international participants for a personal touch and to ensure participants are on time
  
• Representatives will meet, screen and greet participants and provide roll call if requested.
  
• Sub – Conferencing allows select participants to engage in private discussion outside the main call

Special Event Conferencing

• Conference management for important presentation or announcements for 50+ participants
  
• Pre-conference consultation with a TELUS Conferencing Representative to discuss your requirements and make recommendations to ensure a successful conference
  
• Dedicated support during the meeting including a Conferencing Representative to facilitate the meeting and a liaison person for additional support
  
• Question and answer format allows you to present an uninterrupted message and then field and respond to questions in an orderly manner
  
• Voting/Polling allows participants to provide anonymous input to polls, focus groups, research surveys or any query that requires tabulated results. Participants vote using their Touch Tone keypad; TELUS Teleconferencing polling provides immediate results.
  
• Conference monitoring and operator assistance
  
• Digital Recording and Playback on Demand allows you to make sessions available to a broader audience; participants can pause, fast forward or rewind
  
• Meeting statistics available including list of attendees with name and company name, names of participants that posed questions, etc.

Crisis Management

• Bring your team together quickly and easily.  “Blast dial”to a predefined list of key personnel by calling a toll-free number and one pass
• easy to use:  To initiate a TELUS Crisis Management conference:
  • Dial the toll-free access number
  • Enter your PIN code
  • The TELUS system simultaneously blast-dials to your entire response team
  • Participants enter a touch-tone sequence to be added to the meeting – ensuring voice mail and other unwanted responses are not added to your conference
  • Within seconds your entire crisis management team has been assembled
• Flexibility in contact lists. You can have multiple contact lists for various response teams. Key personnel and emergency phone numbers can be associated with different types of emergencies. Multiple phone numbers for each participant are possible to ensure contact is made.
• Secure access to the conference. Each participant is required to enter a touch-tone sequence to be added to the meeting.
• Support when you need it. TELUS Conference Representatives are available 24/7 to provide additional assistance if you require it. Our team can dial out to additional individuals, or can act on your specific instructions to ensure that key personnel are tracked down. Simply press *0 from within your conference.
• Digital recording
• Playback on demand
• Lock-out feature for additional security – prevents anyone, including the operator, from entering the call

TELUS Conference on Demand with Local Access from six Canadian cities:

Standard Rates	Usage Level	1 Year Contract	3 Year Contract	5 Year Contract
Local Dial*	Minutes/ Yr	Local Dial*	Local Dial*	Local Dial*
$0.24	5,000 – 25,000	$0.18	$0.15	$0.15
	25K – 50K	$0.12	$0.10	$0.10
	50K – 100K	$0.10	$0.10	$0.08
	100K – 150K	$0.10	$0.08	$0.08
	150K – 200K	$0.08	$0.08	$0.07
	200K +	Contact Your TELUS Account Representative

TELUS Conference on Demand with North American Toll Free Access:

Standard Rates	Usage Level	1 Year Contract	3 Year Contract	5 Year Contract
With** Toll Free	Minutes/ Yr	With** Toll Free	With** Toll Free	With** Toll Free
$0.35	5,000 – 25,000	$0.24	$0.21	$0.21
	25K – 50K	$0.18	$0.18	$0.15
	50K – 100K	$0.18	$0.15	$0.12
	100K – 150K	$0.15	$0.12	$0.115
	150K – 200K	$0.12	$0.115	$0.10
	200K +	Contact Your TELUS Account Representative

**Participants dial-in utilizing North American Toll Free Access.

Conferences can include a mixture of participants dialing in locally from six major Canadian cities or via Toll Free access.

The rates listed above are examples only.  Other discount plans available upon request.  For more information contact your TELUS Account Representative or call 1-877-944-MEET (6338).

With TELUS Conference on Demand you are only ever billed for exactly what you use.  There are no set up charges or recurring monthly fees.  Additionally, with TELUS you are able to reduce costs by dialing locally into conferences from six major Canadian cities.   Participants outside our local point-of-presence areas are afforded the convenience of North America toll free access.  Global Toll free access is also available from over 30 countries worldwide with rates dependent on country of origin.  

Pricing for other TELUS Teleconference call types and services are also available upon request:

• Professional Conferencing
• Special Event Conferencing
• Crisis Management Conferencing
• Playback on Demand
• Integrated Web Conferencing

Call now to learn more:  1-877-944-MEET (6338)

Our Team of Conference Representatives are standing by 24 x 7 x 365 to answer your questions.

With TELUS the future is friendly

In Conference Assistance or Trouble Reporting

• Press *0 (star zero) while on your conference to report the issue to a TELUS conference representative.  In most cases the agent can solve the problem while the call is in progress.
• Have the following information ready:
  • Conference number
  • Participant/moderator PIN code
  • Description of the issue
• If your conference has ended, please call 1-877-944-MEET (6338) 
• teleconferencing@telus.com

Guides, Tips and FAQ's - English

• Audio Conferencing User Guide

• Audio Conference Commands
• Audio Conference Tips
• FAQ's
• Audio Console User Guide
• Web Conference on Demand User Guide

Guides, Tips and FAQ's - French

• Guide de l'utilisateur - Audio Conference 
• Conférence Web sur demande - Guide de réferénce rapide
• Guide de l’utilisateur de la Console Audio
• 
  

World Wide Accessibility

Product Flash Presentations

• Audio Conference Overview

• TELUS Active Reporting Training Demo

Contract Rates

• For contract rates and additional product information and assistance please contact:  CSASRsales@telus.com.

Audio Conference Network Upgrade November 2009

• Network Migration Overview
• Network Migration FAQ

For additional information and support, please contact the TELUS Conference Team 24 x7 x 365:

• 1-877-944-MEET(6338)
• teleconferencing@telus.com

In Conference Assistance or Trouble Reporting

• Press *0 (star zero) while on your conference to report the issue to a TELUS conference representative.  In most cases the agent can solve the problem while the call is in progress.
• Have the following information ready: conference number, participant/moderator PIN code, description of the issue
• If your conference has ended, please call 1-877-944-MEET (6338)
• teleconferencing@telus.com

Audio Conference Provisioning, Support and General Enquiries

• 1-877-944-MEET (6338) / teleconferencing@telus.com
• TELUS Collaboration Representatives are available to take your call 24x7x365

Contract Rates

• For contract rates and additional product information and assistance please contact:  CSASRsales@telus.com.