Industry solutions
Alert and Assist | Lone Worker Safety Solutions
Protect your greatest assets – your employees.
TELUS Alert and Assist is a lone worker safety solution designed to help improve the safety of field workers, while improving business compliance with Federal and Provincial Work Alone legislation.
Be proactive about lone worker safety. Gain peace of mind and help improve the safety of your mobile workers by giving them the tools to request assistance and be located in the event of an emergency situation.
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Ideal for mobile workers who work:
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Ideal for businesses in:
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Interactive Voice Response (IVR) Solution TELUS Alert and ASSIST IVR allows a mobile worker to phone a central interactive voice response system to start a shift, set a check-in interval, check-in, generate an alert or end a shift. |
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Mobile Worker Locate Solution TELUS Alert and Assist Lite allows businesses to locate mobile workers on any GPS enabled phone to confirm their whereabouts and well being. |
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Pendant & BlackBerry paired solution TELUS Alert and Assist Integrated uses an alert pendant paired with a BlackBerry via Bluetooth to signal an alert. |
 
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Standalone Solution TELUS Alert and Assist Dedicated uses a standalone device to signal an alert. |
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24/7 Monitoring Centre (add-on)
Choose to have your mobile workers' status monitored by a third party Monitoring Centre. The professional monitoring service will call contacts or dispatch emergency response personnel as required.
Only available in TELUS wireless coverage areas in Canada if the product or handset have enough power to operate. See telusmobility.com for coverage maps. Client is responsible for monitoring of the service and for alert response. Not for use in high availability applications or high risk operations.
One Push Alert
- In an emergency, mobile workers can send an alert at the push of a button, providing their current location to one or more contacts.
- Alert details are received on the feature rich, easy-to-use web portal and via SMS or email for mobile contacts.
Mobile worker tracking
- At any time, locate your mobile workers from any Web-enabled computer
- Regular interval tracking (every 15, 30 or 60 minutes) with historical playbacks
- High-frequency tracking with locates every 15 seconds for tracking mobile workers who have triggered an alert and need to be monitored
- Geofence notifications when workers leave an allowed zone or enter a disallowed zone
Reporting
- View historical information, including location details, alerts triggered, check-ins, worker logins and more from multiple reports
Check-ins
- Mobile workers can set their own check-in schedule with automatic reminder
- Alert triggered automatically if the check-in time elapses without the mobile worker checking-in
"No Motion" alerts
- For mobile workers who may be unable to trigger an alert due to being immobile or unconsciousness
- Automatic alert triggered when the Integrated Bluetooth pendant does not move for a period of 2 minutes
† Not all features and benefits are available for all TELUS Alert and Assist solutions.
Only available in TELUS wireless coverage areas in Canada if the product or handset have enough power to operate. See telusmobility.com for coverage maps. Client is responsible for monitoring of the service and for alert response. Not for use in high availability applications or high risk operations.
For information or to order
Contact your TELUS Account Executive
Request a call back
Download a brochure
TELUS Alert and Assist
(685 KB, PDF)
Understand your options
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