Industry solutions
TELUS Live Sales
Engage with customers in real-time by chat or phone
When customers are on your Web site, they sometimes want immediate assistance without having to search for support contacts.
With TELUS Live Sales, you can service customers both proactively and reactively to support online sales. For customers with a high buy propensity, you can engage them with offers and promotions in real-time to add value to their online session. And if customers are having issues with online forms, you can offer assistance proactively to ensure sales completion.
- Use proactive chat to connect with online customers at critical points in their session
- Trigger click-to-call invitations for customers requiring live agent assistance
- Provide high value customers with live chat capabilities, matching service levels to profitability
- Present customized messages within a fixed area of your site
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