Financial Services

Industry solutions

Financial Services

With growing competition in retail financial services, companies are looking for smart and savvy ways to differentiate and promote customer loyalty. And it’s all about service. The customer experience – offerings, interactions and information sharing –
must be seamless,
customer-focused and quick.

BusinessNow.
Re-inventing Customer Experience.

Our Solutions

TELUS has been working with financial services organizations to help them use technology to enable a profitable customer experience strategy. With increased interaction efficiency, companies are able to promote loyalty and realize greater revenue.

A successful customer interaction strategy encompasses market objectives, channel approach, people and processes and enabling architecture.

Channel Solutions

TELUS Channel Solutions enable online, in-branch, mobile and self-service customer interactions to deliver information anywhere, anytime for an enhanced customer experience.

Customer Insight Solutions

TELUS Customer Insight Solutions identify key market objectives, target desired audiences and execute a value-added, differentiated customer experience.

Infrastructure Solutions

TELUS Back-office and Infrastructure Solutions support employees and applications with a reliable infrastructure to enable the effective execution of customer interaction strategies.

Workforce & Process Solutions

TELUS Workforce and Process Solutions increase the performance and streamline the processes of frontline employees so they can deliver a differentiated customer experience.

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For information or to order

Call your TELUS account executive
Request a quote or callback

TELUS Events

View our recent Webinar and learn more about how customers want to interact with financial institutions.

You can still log in to the TELUS virtual conference, held Sept. 24, to view the recorded Webinars on customer experience management best practices for creating high performance customer interactions.

Your Future Consumer

See the video and whitepaper and learn about the seven new consumer segments that have been identified that will impact your customer experience strategy.