Industry solutions
Retail
Whether consumers are visiting a store, calling a contact centre or purchasing online, they expect real-time, personalized and consistent shopping experiences in all areas – service, support and account management. They also expect personal information to be safe and secure with each transaction.
Our Solutions
With TELUS solutions, retailers can deliver real-time, personalized, secure and consistent shopping experiences across all interaction channels – online, contact centre and in store.
TELUS works with retailers to help them use technology to support profitable customer interactions that drive greater loyalty. TELUS solutions align to the critical success factors within a customer experience framework – identifying market objectives, defining channel approach, optimizing people and processes and leveraging the right architecture.
TELUS Customer Insight Solutions focus on identifying key market objectives, targeting desired audiences and executing a value-added, differentiated customer experience strategy.
Retail Sales Channel Solutions
TELUS Retail Sales Channel Solutions enable online, in-store and phone-based interactions so customers can obtain service when and how they want.
Workforce and Process Solutions
TELUS Workforce and Process Solutions increase the performance and streamline the processes of frontline employees so they can deliver a differentiated customer experience.
TELUS Infrastructure Solutions provide the reliability, availability, performance and security to ensure that employees can always access the solutions driving your customer experience.
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Your Future Consumers
See the video and whitepaper and learn about the seven new consumer segments that have been identified that will impact your customer experience strategy.
Stay Ahead of the Game
Get more information on how to address market challenges and uncover new approaches to stay ahead of the game.