Medium & Large Business

Business Value

Haskayne School of Business, University of Calgary

Complimentary assessment helps university change course.

Business benefit:  Certain aspects of the course were re-assessed and re-worked to improve learning outcomes even further

Communication

XM Satellite Radio

TELUS helps XM Satellite Radio take to the air ahead of its competition

Business benefit:  Co-managed infrastructure solution ensures availability and security.

Construction

Goldwig Construction

When construction company moves to new, larger premises, TELUS impresses them with on-time service, installation and training.

Business benefit: The company’s people quickly become familiar with their new phone system, allowing them to focus on client needs.

Trans Power Utility Contractors Inc

Trans Power Utility Contractors Inc. improves communications efficiency.

Business benefit: Collaboration in the field has improved, resulting in productivity increases.

Consulting

BackCheck

TELUS keeps lines of communication up and risks down.

Business benefit: Over the long term, BackCheck anticipates 20% in IT savings.

QIEM

CRM and Internet Marketing management consulting firm searches for a phone system that can ring multiple numbers at the same time. Chooses TELUS IP-One hosted IP telephony solution.

Business benefit: Customers can reach employees anywhere, anytime, virtually eliminating the need to leave messages. Full TELUS management means QIEM doesn’t have to worry about maintenance, upgrades or scalability.

RAMECO Inc

Business One™ delivers savings and effective client service

Business benefit: RAMECO saves considerably on the costs of its communications.

Support Excellence Inc.

Support Excellence Inc. provides better service to its clients and their customers with CallCentreAnywhere™ from TELUS.

Business benefit: Agents have access to more information and have found the new system to be far more reliable and easier to use

Education

London District Cahtolic School Board

When three school boards partnered to implement a centralized student management system, their application provider recommended a TELUS hosting solution rather than building their own data centre.

BUSINESS BENEFIT: Teachers can access and update data about more than 40,000 students, from anywhere. Costs are dramatically lower, while TELUS 24x7 monitoring and management ensures the solution will always be available.

Finance

BMO InvestorLine

The expectations of the online investor meant the BMO Investorline needed to replace its outdated platform to remain the leading online brokerage. TELUS worked with BMO to migrate the Web site to the new platform and continues to provide expertise and support.

Business Benefits:
An immediate improvement to the customer online experience combined with the flexibility to add new features and functions quickly and easily.

Envision Financial

When two BC-based credit unions merged, the focus was on member retention. This meant migrating from both original unions’ legacy systems onto a new, common banking platform. TELUS facilitated the migration,hosts the system and provides ongoing management and support.

Business benefit: All members have real time access to their accounts online and by phone, while Envision’s own resources are free to concentrate on value-added strategic IT projects

Meridian Credit Union

Newly merged credit union must combine two corporate cultures and provide outstanding service to more than 180,000 members. Rather than invest in new contact centre and infrastructure, the credit union chooses CallCentreAnywhere from TELUS.

Business benefit: Integrated CRM and CTI technology ensure excellent customer service. Fully hosted solution allows Meridian to concentrate on the details of its merger.

Prospera Credit Union

A customized Disaster Recovery Solution from TELUS enables Prospera to branch out into virtual banking.

Westminster Savings Credit Union

Wesminster and TELUS partner to deliver new savings for credit union.

Business benefit:  Approximate 5% savings compared with an in-house solutions

Government

Government of BC eHR

When it decided to outsource its human resources functions, the Government of B.C. wanted a partner rather than a supplier. After an exhaustive Joint Solutioning Process, the Government selected TELUS.

Business benefits: Government executives are free to focus on strategic issues. Working together at a TELUS Centre of Excellence in Victoria, the Government and TELUS develop innovative HR solutions that can be marketed to other organizations

Government of BC Mainframe Management

The Government of B.C. outsourced a number of technology services, including management of its MVS mainframe processing. Contract awarded to a unique partnership between IBM Canada and TELUS.

Business benefits: Over 50% of costs driven out of the environment. Government has access to the thought leadership of IBM and the day-to-day presence and management expertise of TELUS.

Parks Canada Agency

Government agency employees spent considerable time and money travelling to meetings. Agency worked with TELUS to assess video conferencing as a possible solution. It found that meetings could be accomplished with dramatically reduced cost, complexity and stress.

Business benefit: Travel costs dramatically reduced, while executives report a better quality of life and more time available with family.

Regional Municipality Of Durham

Region chooses TELUS to equip new 300,000 square foot administrative facility with audio and video equipment, as well as audio and video conferencing facilities in some of the rooms.

Business benefits: Council meetings can be broadcast live. Set-up time in meeting rooms is minimal and there is no longer any need for departments to borrow equipment for presentations.

Royal Canadian Mounted Police

A mudslide brought emergency crews quickly to the scene. However, sloping terrain blocked cellular signals and lack of interoperability between systems restricted communications. TELUS provided Mike Direct Connect phones for on the ground communication and a Cellular on Wheels (COW) truck to “bend” a cellular signal into the valley.

Business benefits: Different emergency crews could communicate “off net”, even before cellular coverage available. When the COW unit arrived, communications were established with homeowners and outside agencies.

Regional Police Service

High speed wireless connections keep Police informed

Business benefits: Information is transferred directly to laptops in police vehicles, dramatically reducing the need for dispatchers to repeat any messages

Health

BC Regional Health Authorities

When British Columbia rationalized its health system, 43 health regions were consolidated into 6 Health Authorities. Working with TELUS, a Health Private Network Gateway was implemented to securely interconnect the Health Authorities on a high-bandwidth, Quality of Service, IP-Enabled network.

Business benefits: Patients outside major centres can receive specialized care without travelling. Diagnostic images can be shared electronically, reducing duplicate tests, saving money for the health system and minimizing patient discomfort

Ethypharm Inc.

With Microsoft Exchange managed by TELUS, Ethypharm’s people can send and receive e-mail on their handheld devices, via Outlook or Outlook Web Access from any Internet connection anywhere in the world.
Business Benefit:  Files can be securely shared over the Web, enabling employees to answer customer questions as quickly as possible.

Niagara Health System

Ontario Hospital Organization benefits from simplified operations

Business benefit:  Reduced operational expenses and improved patient safety and staff communications.

Vancouver Coastal Health

Wireless field inspection pilot pays for itself in two months

Business benefit: Inspectors enjoy greater flexibility and efficiency, and can transmit inspection data directly from the field.

Retail

BEL-FAST Printers

Specialized printing company ran its own Microsoft Exchange server, but costs were outweighing benefits. TELUS recommended Microsoft Exchange managed by TELUS and offered a very attractive package. The company added Microsoft SharePoint managed by TELUS to enable anytime, anywhere document sharing.

Business benefit: Immediate savings of over 25% per year in employee time spent managing the system, plus an additional 15% saving on hardware, cabling, upgrades and maintenance.

Sales and Marketing

CIM (Consumer Impact Marketing)

CIM reaches its targets with TELUS IP-One Innovation.

Business benefit:  The IP-One Innovation Web portal makes it easy for employees to set up their service from anywhere, and manage all their communications.

Transportation

Aim Autosport

Racing teams stay ahead with Mike and Direct Connect

Business benefits: AIM can quickly and easily reach any of its team members, almost anywhere in North America

Fluke Transportation

Fluke improves fleet efficiency and reduce costs.

Business benefit:  Improve maintenance costs by establishing rules for vehicles in terms of the number of hours they can be in operation between service intervals.

Western Wheelers Inc.

Keeping track with real time monitoring.

Business benefit:  Thanks to the data provided by TELUS Tracker, Western Wheelers ensures that its trucks and their cargo are always safe

Wholesale

Perfect Turf Inc.

Keeping the focus on growth with bundled solutions.

Business benefit:  With only one communications bill to take care of each month, there is far less administrative work

Tucker Wireline Services

Wireless tickets mean better accuracy, faster payment

Business benefit:  Electonic invoices can be submitted within hours of a job being completed.