1. How do I request an Audio Conference account or make changes to my existing account?

   Contact a TELUS Collaboration Representative via:  teleconferencing@telus.com or 1-877-944-MEET (6338).  Agents are available 24x7x365. 

2. What features and touch tone options are available with TELUS Audio Conferencing, and how do I use them?

   Please view the TELUS Audio Conferencing User Guide to view the complete list of touch tone commands, features and options.

3. What can I do if there is noise, music, or echo in my conference?

   Noise in the conference can come from a variety of sources. Cell phones and speaker phones are a common culprit.  Here are some strategies to solve noise issues:

   • Ask participants who are not speaking to press *6 to mute their line.  To un-mute, simply press *6 again.  This is especially useful for participants on cell phones or other noisy lines that may be disruptive to the meeting.
   • If using a speakerphone, ensure it is located in a quiet location.  If using a projector, ensure the speakerphone is kept as far away from the projector as possible to limit fan noise imported into the meeting.  Mute the speakerphone when not actively speaking.
   • Mute all participants by using Lecture Mode.  Only the chairperson will remain enabled.  This is useful for large meetings or broadcasts.  Press *9 to enable Lecture Mode.  Pressing *9 again will re-enable all participants lines.
   • Press *0 (STAR ZERO) to speak to a TELUS Collaboration Representative.    A conference operator will diagnose the problem causing noise and take corrective action to ensure a successful meeting.

4. How can I tell who is on my meeting?

   The conference Chairperson can obtain an automated Role Call anytime during the meeting by pressing *#2.  

5. Can I use the three way calling feature on my phone to link additional callers to the audio conference?

   Linking callers via three-way calling to an audio conference is likely to cause significant adverse sound quality issues.  All participants should dial directly into the audio conference meeting.

6. What is the proper process to report a trouble with TELUS Audio Conferencing?

   It is important that the proper reporting procedure be followed to ensure prompt resolution:

   • Press *0 (STAR ZERO) while on your conference to report the issue to a Conference Representative.  In most cases the agent can solve the problem while the call is in progress.
   • Have the following information ready:
     • conference dial-in phone number or conference reference number
     • participant / moderator PIN code
     • description of the issue
   • If your conference has ended, call 1-877-944-MEET (6338)
   • The Conference Team is available 24x7x365 to assist.

7. Does TELUS provide Audio Conferencing with French prompts?

   Yes.  TELUS Audio Conferencing has a bilingual option that enables customers to utilize audio conferencing in French or English.  To set up an account in French or to modify your existing account to enable this option, please contact the TELUS Collaboration Team:  teleconferencing@telus.com or 1-877-944-MEET (6338).

8. I would like to speak to someone about contract rates for TELUS Audio Conferencing and/or other TELUS conferencing solutions

   For contract rates and additional product information and assistance please contact:  CSASRsales@telus.com.

9. I have some general questions about Audio Conferencing, how it works and the features options. Who should I call?

   Please call 1-877-944-MEET (6338) or send an email to Teleconferencing@telus.com.  Our Conference Representatives are always available 24x7x365 to answer your questions and provide assistance.

10. Does TELUS have a way for me to see my conference usage details and charges?

    Yes.  TELUS provides all customers with access to our market leading online usage & reporting interface:  TELUS Active Reporting.   Via this secure online web interface you can view all of your audio conference usage details and charges.   Drill down and reporting capabilities enable you to glean the information you need, when you need it. 

    • Active Reporting Training Demo
    • Active Reporting Log-in

    If you are already a TELUS Audio Conference client and would like access to TELUS Active Reporting, please speak to a TELUS Collaboration Representative:  1-877-944-MEET (6338) / Teleconferencing@telus.com.

    Thank you for your interest in TELUS Collaboration Solutions / www.telus.com/conferencing

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