1. What is TELUS IP-One?

   TELUS IP-One is a Hosted and Managed Suite of Applications which allow for voice telephone, voice messaging, teleconferencing, TELUS IP-One Internet portal access, 911 and automatic call distribution. TELUS IP-One's unique blend of voice telephony, integrated with web-driven functionality along with its use of best-of-breed technologies allows TELUS customers to easily access advanced calling features that were confusing to use in the past, and ensure that their telecommunications platform stays "Evergreen" with a continually evolving feature-set each year

2. What is TELUS IP-One Basic Service?

   TELUS IP-One Basic Service is defined as the set of features that comes standard with your TELUS IP-One service and include the following¹:

   • Web Portal Access
   • DID with one roll-over line
   • Voicemail
   • 7x24x365 Help Desk
   • Concurrent number of Users of the TELUS IP-One Application Service Suite, (Voice, Messaging and PSTN Access) - 1:6 ratio
   • Up to 6-way On-demand Conferencing
   • 4-digit Intra-company calls (within TELUS IP-One territory)
   • Network Access (and router)
   • 911 service
   • Call centre agents/ACD application
   • Front-desk Attendant Portal, (Optional)
   • Enhanced Voice features

3. What type of features are included in the Enhanced Voice Features?

   The following is a sampling of the Enhanced features that are available as Standard with the TELUS IP-One Basic Service:

   • Call Display
   • Speed Dialing and Click to Dial
   • Call Transfer
   • Music on Hold
   • Audio Input on Hold
   • Call Pick Up
   • Call Hold
   • Auto Blocking and Call Screening
   • Call Forward Busy/No Answer/Universal
   • Call Message Waiting Indicator
   • Line Hunting
   • Line Overflow
   • Multiple Appearance Directory Numbers
   • Multiple Call Forwarding and Follow-Me Services
   • Meet-Me and On-Demand Conferencing
   • Remote Extension

4. Can I keep my current business telephone numbers?

   Yes. Where Local Number Portability, (LNP) is supported by the local telephone company.

5. Once I sign the contract, how long will it take to set-up and have the TELUS IP-One Service working?

   As part of the service's delivery, your TELUS Account Executive and TELUS Fulfillment Specialists will work closely with your organization to ensure an efficient install. Install intervals will vary, (ie. Hardware availability), however, a typical install should take between 4 to 6 weeks.

6. How is the Install managed?

   TELUS' team of Solution experts will ensure a well planned transition and work closely with your Project Manager to ensure an efficient install and seamless migration, (where appropriate).

7. What if I have an existing contract for long distance with another provider?

   TELUS fully understands your organization's commitment to existing contracts. As existing contracts mature, TELUS' client representatives will work with you and your business to assist you in choosing the right TELUS services to further maximize your benefits.

8. How reliable is the service?

   There may be instances, like there would be in the traditional Voice world where a trouble exists and service is required. For these instances, TELUS IP-One as part of its basic service provides for a 7x24x365 Help Desk with a 4 hour response. An enhanced response time is also available for those customers that require escalated responses².

9. What if my TELUS IP-One service goes down? How can I continue to communicate with my customers and suppliers and ensure business

   With TELUS IP-One, should something happen which causes your telephone service to stop functioning, you have a choice, unlike traditional voice services of logging onto the Internet Web Portal to quickly initiate "Follow-me/Find-me" or "Remote Extension", (Enhanced Voice features), to ensure customers, suppliers and employees can remain in touch by routing calls to alternative offices and telephone numbers. For example, calls for specific or all employees can quickly be re-routed to satellite offices or their homes, as if they were still receiving and making calls on their normal office extension.

   Additionally, should your business require a higher level of uptime than what traditional businesses do, TELUS will work with you to ensure route and solution diversity is engineered into your telephony solution³.

10. Do I have to use a TELUS Mobility phone to use Remote Extension?

    The TELUS IP-One solution allows users to activate the Remote Extension features to any available telephone number, therefore any cellular phone on any network can be used.

11. What devices are supported? Analog? IP? Digital?

    Currently TELUS IP-One Service provides support for specific IP phones, (from companies like Cisco). Analogue devices, (such as fax machines and modems), will also be supported through the use of an Integrated Access Device, (IAD) which can be subscribed to as part of the TELUS IP-One Solution.

12. Can you integrate with my voicemail or PBX in a hybrid model?

    At this time, the TELUS IP-One service does not support hybrid models (ie. An interconnection with a legacy PBX). In the future, TELUS will be introducing migration strategies for customers where PBX integration is required.

13. Do I have to have an IP-Phone or can I just use my mobile?

    While a user could just use their mobile phone, they would be sacrificing much of the functionality and calling features that the TELUS IP-One service is designed to enable in conjunction with a service certified IP Phone.

14. Is there soft-phone support? (Software client that acts as a IP-Phone on a PC)

    Not at this time, however, there are plans to introduce this feature in the near future.

15. Can I access the portal from my Palm or Pocket PC PDA?

    Any device that can access the web, including PDA browsers will give a user access to the TELUS IP-One Web Portal.

16. What are the LAN requirements?

    The basic LAN Network Design Requirements are similar to IP Telephony solutions, being:

    • Individual switch port available for every IP Phone
    • Network infrastructure should be capable of switching at 100 Mbps or higher at the core and distribution layers
    • Switching and routing equipment should be QoS (Quality of Service) capable at layers 2 and 3 of the OSI model with multi queuing capability
    • Firewall rules, if present, should allow VoIP traffic and signaling protocols

    TELUS Solutions engineers can assist organizations with their LAN assessment and will work with you to resolve issues as part of a TELUS IP-One deployment.

17. Who do I call to get more information or to order the TELUS IP-One Service?

    Should you require more information or if you'd like to see a trial of the TELUS IP-One service, please contact your TELUS Account Executive.

    ¹ The basic features of the TELUS IP-One Applications Service are subject to change as the TELUS IP-One Service evolves.
    ² Available as an option with the TELUS IP-One Service.
    ³ Additional charges apply.

Email to a Friend? Was this page helpful?