Pre Purchase

1. How do I qualify for the TELUS Business One™ Bundle?

   To qualify for the preferred services, discounts and valuable tools included in the TELUS Business One Bundle, you must use TELUS Long Distance service and sign a minimum 1 year contract for TELUS high speed Internet service for business.

2. How much can I save by subscribing to the TELUS Business One Bundle?

   The TELUS Business One Bundle allows you to add only the services that you need to your TELUS Long Distance service and TELUS high speed Internet service for business plan, so the savings will vary according to the services you choose.

   Here is an example of a TELUS Business One Bundle and the savings it would provide on a 1 year contract:

   Service	Individually Priced	Business One Bundle pricing
   Single Line in Calgary	$33.91 per month	$50.36 per month
   Call Display	$11.95
   Voicemail	$6.95
   Call Waiting	$9.95
   3-way Calling	$6.95	$5.00 per month
   High speed Internet for Business Office 2.5 plan with Quick Connect	$59.95	$51.95 per month
   Internet Fax Enterprise Plan	$19.95	$14.95 per month
   Total	$149.95 per month	$120.26 per month
   Savings	$29.69 per month!

   Savings increase with 3 and 5 year contracts.In addition, TELUS will provide you with a suite of valuable business tools at no extra charge throughout the term of your Business One Bundle contract. These free tools are worth over $30 per month.

3. What upgrade options are available?

   You can add Internet Fax or upgrade your Desktop Backup or Shared Hosting to more comprehensive plans at any time. With a TELUS Business One Bundle, you will receive preferred pricing on each of these additions or upgrades, based on the length of your contract term

4. Do I have to enter into a contract for all the services included with my Business One Bundle?

   To enjoy the benefits of the TELUS Business One Bundle, you only need to sign a minimum one-year contract for your high speed Internet for Business plan and continue to use TELUS Long Distance service exclusively. You can add, change, and cancel any of the other available bundle services at any time, with no additional commitment required

5. What are the benefits of signing a contract?

   The TELUS Business One Bundle, with its many benefits and exceptional savings, is only available with a minimum 1 year contract for your High Speed Internet for business and your commitment to use TELUS as your exclusive long distance provider. You may sign a longer term contract and receive even more savings.

6. Will I be charged for changing my Business One contract term?

   You can increase the length of your term without penalty at any time. However, you may not shorten the length of the agreed term without incurring termination fees. These fees will be specified in your contract

7. What happens after the term of my Business One contract expires?

   Your contract will be automatically renewed for the same period as your initial contract term, unless you make different arrangements with TELUS, as described in your contract. For example, if your initial term was two years, your contract will be automatically renewed for another two years.

8. What happens to my contract if I move or sell my business?

   Your contract can simply move with you as long as the high speed Internet is available in your new location. If you sell your business, you have the option of transferring the responsibility of your existing contract to the new owner, with their consent and only if your business account is in good standing.

9. What number do I call to sign up for the Business One Bundle?

   Call 1-888-530-2957 to reach our small business solution team. A TELUS representative will be happy to help you. Hours of operation are 8 a.m. to 5 p.m.

Post Purchase

1. What number do I call if I have a question about one of the charges on my bill?

   Call 310-3100 to reach a billing service representative who will be happy to discuss your question. Hours of operation are 8 a.m. to 5 p.m.

2. What number do I call for technical support for my Business One services?

   Call 1-888-977-9898 for 24x7 priority technical support for any product in your Business One bundle.

3. What happens if I cancel TELUS Long Distance service or my TELUS high speed Internet service for business?

   Canceling either of these services will cancel the TELUS Business One Bundle contract and result in you no longer qualifying for the bundle and its savings and additional benefits. All other bundle services you choose to keep will revert to their regular monthly rates. Additionally, if you cancel the TELUS Business One Bundle contract any time other than 30 days before or after the contract’s expiry and auto-renewal, you will be charged the termination fee specified in the contract.

4. I need help with my high speed Internet for Business plan.

   See our high speed Internet Frequently Asked Questions

5. I need help with my Shared Hosting plan.

   See our Shared Hosting online demo or Shared Hosting Frequently Asked Questions

6. I need help with my Desktop Backup plan.

   See our Desktop Backup online demo or Desktop Backup Frequently Asked Questions

7. I need help with TELUS Anti-Virus.

   See our Anti-Virus Frequently Asked Questions

8. I need help with my toll-free number.

   See our Toll-Free online demo or Toll Free Frequently Asked Questions

9. I need help with TELUS Conference on Demand.

   See our TELUS Audio Conferencing Conference on Demand demo

10. I need help with my TELUS Calling Features.

    See our TELUS Calling Features online demo

11. I need help with TELUS Internet Fax.

    See our Internet Fax online demo or Internet Fax Frequently Asked Questions

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