Calling Number Out of Service	This can happen when long-distance callers use certain long-distance carriers. These carriers route calls through a variety of systems and boxes and, as a result, the number that pops up on your screen is not the correct number. Unfortunately, there's nothing that can be done about this. If the long-distance call is dialed directly, it will be displayed correctly.
Private or Anonymous Number	The caller has used Per Call Blocking or Automatic Blocking to block the display of their name and number.
Out of Area	The region your caller is dialing from may not support Call Display service.
Unknown	The phone service your caller is using or the area they are calling from does not support Call Display service.
Private Name with Number Displayed	The caller may have an unpublished number or may have requested the blocking of their name.

Identify Calls marked "Private" or "Unknown"

Anonymous Caller ID is a service that sends all calls marked "Private", "Unknown", or "Out of Area" to a message that asks callers to identify themselves. You are provided with the option to answer the call, send to the caller to your TELUS Voice Mail service, or to play the caller a "Not Available" or "No Telemarketing accepted" message.

Block your number from being displayed

Per Call Blocking is a service that enables you to block your name & number from being displayed by dialing *67 before you call. This service is already available on your line.
Click here to view Per Call Blocking

Automatic Blocking is a service that enables you to block your name & number from being displayed on all of your calls. A monthly subscription fee applies. Please call 310-2255 to order or for more information.

Identify incoming calls when you're already on a call

Visual Call Waiting removes the mystery of the 'beep' and displays the name and number of your Call Waiting caller, while you are on the phone. And it's available at no additional charge if you already subscribe to both Call Display and Call Waiting.
Click here to view Visual Call Waiting

Manage your incoming calls when you're already on a call

Call Director service gives you six options for managing your Call Waiting calls. You can accept the call, putting the first caller on hold, or disconnecting them, send your waiting caller a message to "Please hold" or "Please call back later", send them to your TELUS Voice Mail service, or have them join in on your existing call. And it's available at no additional charge if you subscribe to both Call Display and Call Waiting.
Click here to view Call Director