Industry solutions
TELUS AgentAnywhere™
Building a home-based contact centre workforce
When you think about cost allocation for your contact centre, a large portion of your budget probably goes toward hiring, training and retaining skilled staff. While you want to maintain a core team, supplementing your staff with home-based, remote agents can be a strategic way to maintain service while lowering costs. TELUS AgentAnywhere enables you to build a remote agent workforce so you can maximize your people investments for productivity, service and operational efficiency.
- Improve satisfaction and performance levels of existing employees by giving them more flexibility and opportunities for work/life balance
- Access a previously untapped skill base by enabling greater location/work flexibility
- Leverage your At Home Agent program as part of your disaster recovery strategy
- Demonstrate your environmental commitment by reducing employee travel
Key Features & Benefits
Depending on your business and contact centre strategy, you may have different requirements for a remote agent workforce. TELUS offers three unique services that enable you to integrate at home agents into your overall contact centre team.
- At Home Agent – provides the contact centre, security, networking and managed IT solutions so you can relocate your existing agents from a contact centre facility to their own home offices.
- Working Solutions – enables access to a combination of home-based specialists, experienced management and support to ensure a seamless service experience for your customers.
- LiveXchange – connect at home agents to your contact centre through a secure and reliable remote network.
There are many things to consider when implementing a Telecommuting program for your office. TELUS has deployed hundreds of our own Contact Centre Agents into home offices so we understand there is more to putting agents in a remote location than just the technology. We have taken the different offerings and expertise that we have and created a solution that makes it simpler for you to deploy agents remotely.
The TELUS At Home Agent program is a bundling of TELUS services to assist your company in deploying a successful, cost effective and strategic alternative to your Contact Centre workforce. Not only does our At Home Agent bundle offer the primary needs of a remote workforce and optional components to further enhance the experience but also includes the unmatched expertise of our Contact Centre Consulting team who will assist with your business needs to take the solution beyond the technical realm.
Putting your agents into a home office setting is not as easy as it may sound which is why TELUS Contact Centre Solutions has devised an approach to help you achieve success.
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