TELUS AgentAnywhere™

Building a home-based contact centre workforce

Is it right for my business?

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  • premium

When you think about cost allocation for your contact centre, a large portion of your budget probably goes toward hiring, training and retaining skilled staff.  While you want to maintain a core team, supplementing your staff with home-based, remote agents can be a strategic way to maintain service while lowering costs.  TELUS AgentAnywhere enables you to build a remote agent workforce so you can maximize your people investments for productivity, service and operational efficiency.

  • Improve satisfaction and performance levels of existing employees by giving them more flexibility and opportunities for work/life balance
  • Access a previously untapped skill base by enabling greater location/work flexibility
  • Leverage your At Home Agent program as part of your disaster recovery strategy
  • Demonstrate your environmental commitment by reducing employee travel

Key Features & Benefits

Depending on your business and contact centre strategy, you may have different requirements for a remote agent workforce.  TELUS offers three unique services that enable you to integrate at home agents into your overall contact centre team.

  • Working Solutions – enables access to a combination of home-based specialists, experienced management and support to ensure a seamless service experience for your customers.
  • LiveXchange – connect at home agents to your contact centre through a secure and reliable remote network.
  • Support Excellence - Customized solutions which enable businesses to realize the benefits of a professionally run call centre without the management, facility, and supervisory costs, while still providing their customers with a service provided by individuals who understand their business.

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