Industry solutions
Managed Desktop
Stay focused on what you do best
If you’re spending too much time and money on buying and maintaining desktops, TELUS can help. With our Managed Desktop solution, we can procure, install, maintain and manage your desktop infrastructure for you – all for one monthly cost. Your IT resources focus on your business, and we focus on providing your users with reliable access to a desktop environment that they require to get their job done. Our modular approach allows you to tailor the right solution for your environment.
Available services include:
- Service Desk (24x7 coverage window)
- Endpoint Services
Hardware Maintenance Support (9x5 NBD Resolution SLA)
Desk-side Support (9x5 coverage window)
Deployment and installation services
Moves, Adds, Changes and Decommissions
- Software Services
Desktop Image Management
Patch Management
Electronic Software Distribution
- Asset Management Services
- Procurement Services
- Security Services (Antivirus management)
- Professional Services
Desktop infrastructure assessment
Desktop standards management
Service level options
- Hardware Maintenance extended support hours up to 24x7
- Extended Desk-Side support window coverage up to 24x7
- Up to four hour resolution time SLA
When you're dealing with your technology, it’s best to be in the know – know what you're paying, know what you're planning and know what performance to expect. TELUS Managed Desktop gives you insight into all three. You pay one monthly fee for the hardware and services you select. And defined service levels let you anticipate performance and support response.
Standardize your desktop environment
- Minimize the number of images
- Refresh outdated equipment with business-class desktops and laptops
Focus on your core business:
- Build key competencies of your IT team
- Eliminate mundane desktop management tasks
- Realize scalability as your organization grows
Realize financial benefits:
- Reduce costs
- Establish predictable monthly IT expenditures
- Reduce your IT infrastructure risk through well-managed changes and ongoing compliance checks
Deliver consistently excellent service:
- Utilize proven processes and industry-leading tools
- Access TELUS’ resource pool of experienced professionals
- Improve desktop user productivity by minimizing downtime due to vulnerabilities and outdated software
- Comply more easily with corporate governance and regulatory standards
Talk to your account representative about these desktop and laptop options that are available from HP, as part of the TELUS Managed Desktop service.
Mobile Solution
HP Elitebook 6930p Notebook
Lightweight yet rugged, it meets tough military standards for resistance to vibration, dust, humidity, altitude and high temperature.
Powered by Intel Centrino 2 processor technology and Genuine Vista Business with downgrade to Windows XP Professional custom installed.
Desktop Solution
HP Compaq dc5800 Business Desktop PC
The consistently reliable HP Compaq dc5800 Business PC delivers proven technology, productivity tools, and security features that are designed to provide a worry-free foundation for your business.
Comes standard with Windows Vista* Business with downgrade to Windows XP Professional custom installed.
Mainstream processor offerings from Intel including Intel Celeron, Intel Pentium D Dual Core1, Intel Core™ 2 Duo1,2, and Intel Core 2 Quad1,2 processors
[1] Dual Core/Quad Core is a new technology designed to improve performance of multithreaded software products and hardware-aware multitasking operating systems and may require appropriate operating system software for full benefit; check with software provider to determine suitability; Not all customers or software applications will necessarily benefit from use of this technology.
[1] 64-bit computing on Intel architecture requires a computer system with a processor, chipset, BIOS, operating system, device drivers and applications enabled for Intel® 64 architecture. Processors will not operate (including 32-bit operation) without an Intel 64 architecture-enabled BIOS. Performance will vary depending on your hardware and software configurations. See www.intel.com/info/em64t for more information.
For information or to order
For more information about solutions for business, contact your TELUS Account Executive or for an introduction to an Account Executive, call 1-877-520-1212 .
Download a brochure
Managed Desktop
(198 KB, PDF)