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Centrex Services
Are you spending more time and money than you have to on voice communication equipment?
Owning equipment usually results in extra time and cost to manage the system, add new features, upgrade the system and ensure reliability. But there are options to owning. TELUS Centrex Services provide a complete voice communication system for single or multiple locations. You get the technology you need and the reliability you require, without the investment.
- Access to hundreds of features to customize your system, with the ability to add or delete features as required
- Monthly fee includes all network equipment, system redundancy and service upgrades
Key Features and Benefits
Your communication has to be effective, whether it’s internal or with customers. TELUS Centrex Services offer features designed to make it easy for people to reach you. Avoid busy signals with voice messaging. Know who’s calling with call display. Activate, change or deactivate call forwarding remotely. Put calls on hold, transfer them, conference them. Whatever you need to do, TELUS has the feature to support it.
Enhanced call processing and automatic call distribution services make it easy to manage incoming calls
- SimRing allows you to be reached on your cell and Centrex phone with one number – wherever you are, you’ll get the call
- Abbreviated dialing allows for quicker communication between employees, regardless of location
Which solution fits your needs?
In order to help you choose the right solution for your business, and examination of your needs is necessary. So, what are the differences between PBX and Centrex?
- Price Concerns
- System Reliability
- Sets and Features
- Technology
- Growth Potential
- Outsource versus Own
Price Concerns
| Centrex | PBX |
|---|---|
| Administration of software and switch hardware is included in monthly service. | Requires trained, on-site staff, or additional maintenance costs. |
| Network costs are included. | Additional trunking costs and traffic engineering studies. |
| Monthly rate includes electrical power, floor space, and insurance. | Additional costs for electricity, floor space, and insurance. |
| Does not require capital investment. | Requires Capital investment |
System Reliability
| Centrex | PBX |
|---|---|
| Fully redundant central office is included. | Redundancy is an additional cost. |
| Battery backup is a standard feature. | Battery back up must be purchased. |
| 24/7/365 switch maintenance is included. | Customer must supply maintenance personnel (recommended). |
Sets and Features
| Centrex | PBX |
|---|---|
| Option to buy additional features at any time during the contract period. | Many features are included with the purchase of a PBX. |
| Centrex has hundreds of features, and the customer chooses only those that they want. | Additional features may require software purchase. |
| Feature changes are controlled by TELUS. | Features are maintained by the customer's support staff. |
Technology
| Centrex | PBX |
|---|---|
| TELUS is responsible for technology upgrades. | Customer is responsible for technology upgrades. |
Growth Potential
| TELUS | PBX |
|---|---|
| Growth expansion is handled by TELUS. | Customer is responsible for growth expansion. |
| Feature changes are controlled by TELUS. | Customer is responsible for adding station and trunking capabilities. |
Outsource (Centrex) versus Own (PBX)
| Centrex | PBX |
|---|---|
| Minimizes personnel and capital expense. | Real time ability to make changes. |
| Eliminates major maintenance expenses. | Customer has more control over equipment. |
| Incremental and virtually unlimited growth potential. | Once CPE is paid, the customer owns the hardware. |
| Improves customer cash flow. | Most features are included in initial cost. |
For information or to order
For more information about solutions for business, contact your TELUS Account Executive or for an introduction to an Account Executive, call 1-877-520-1212 .