Call Trace

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Call Trace is a free service that provides legal evidence of harassing calls to your number.

If you receive a harassing call:

  • Hang up immediately.
  • Lift the receiver and listen for the dial tone. Press *57 to trace the last call to your line.
  • If the call was a threat to life, contact the police immediately. If not, the police suggest you trace three calls before contacting them.
  • Be sure to note the date and time of each harassing call.
  • Call Trace information is released to the police only. You will not be advised of the caller’s number.
  • Call Trace is effective even when the caller has blocked their name and number.

If you receive nuisance hang-up calls, the police are not in a position to take action.

For more information on unlawful calls, call TELUS at 1-800-239-5346.

Cost

This service is provided free of charge.

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For information or to order

For more information call us at 1 877 520-1212 or send us an online information request