Toll-Free
TELUS Toll-free service provides toll-free voice or fax calls to your business from anywhere in Canada and the US at the same low per minute rate as your TELUS Business Long Distance plan and no set up charge. The toll-free number can terminate on most dial-able 10 digit number. No special equipment or separate line is required and you choose the areas you want covered.
Encourage customer orders by including a toll-free number on your web site.
- Be easy to reach and enhance customer service.
- Sell more cost-effectively. Toll-free calls take less time and money to generate a sale than a face to face meeting.
Expand into new markets without the cost of opening new locations
- Test market demand with minimal cost
- Providing prospective customers with a toll-free number can greatly increase response rates
- Customize your service with the widest range of features available
Improve customer satisfaction
- Enhance product and technical support. Customers appreciate the direct approach
- TELUS Toll-free call management reports will let you understand if and when you are missing calls and to staff accordingly
There are no set-up fees** and low monthly fees for toll-free features. Fees vary by feature and by Business Long Distance contract term and usage.
- Some features, including those in the tables below, marked with *** also have an additional charge per call handled
- Identification features are FREE*
| Announcement Features provide messages to streamline callers or provide information after hours or when lines are busy | |
| Courtesy Response*** |
Answers calls for you at scheduled times or when lines are busy or unanswered
|
| Enroute Announcement*** |
Insert a message that provides your callers with the information they need before you answer their calls.
Great with Call Prompter |
| Call Prompter*** |
Route calls using a set of pre-recorded prompts
Each announcement or menu can be up to 4 minutes in length |
| Routing Features direct calls based on schedules or calling locations | |
| Schedule-based Routing |
Route callers to another location based on a schedule or any combination of
An excellent way to deal with holidays |
| Area Code Routing |
Route callers to different locations based on their area code
|
| Emergency Routing |
Re-route calls to pre-specified alternate numbers during an emergency or pre-planned event
|
| Other Routing Features | Other more specialized routing features are also available. Call 1-877-520-1212 for more information. |
| Identification Features* provide valuable information about how your toll-free number is | |
| Caller Identifier | Shows the telephone number of the person calling the toll-free number |
| Dialer Number Identifier | Identify the specific toll-free number dialed by the caller (where multiple toll-free numbers are routed to the same number) |
* Identification features are FREE. Some availability restrictions and equipment requirements apply.
** Charges may apply for changes to an existing toll free service. Two or more changes at the same time on the same toll free number are charged only one service charge.
*** An additional charge per call handled will be applied
Set-up
There are no set-up fees for a toll-free number.
Ongoing Charges
You pay only the long distance charges for the calls to your toll-free number plus a monthly fee of $2.95.
The long-distance rates for your toll-free service are the same as your out-going Business Long Distance plan.
Optional Features
- Identification features are FREE*
- Some features also have an additional charge per call handled
See the "features" tab for further details.
Note: You must subscribe to TELUS Long Distance to be eligible for TELUS Toll-free Service.
* Identification features are FREE. Some availability restrictions and equipment requirements apply.
For information or to order
For more information call us at 1 877 520-1212 or send us an online information request
