Industry solutions
Channel Solutions
Deliver information anywhere, anytime
Your customers have varied preferences when it comes to how they want to interact with you. And they can change depending on what kind of transaction they need to complete. So be ready to interact with your customers in any way that they prefer. TELUS Channel Solutions enable online, in-branch, mobile and self-service interactions so customers can obtain service from you when and how they want.
Online
- TELUS Frontline Service: Provide 24/7 access to essential information through Web and voice channels to enable customers to resolve service issues at their convenience.
- TELUS Live Sales: Identify online customer leads and engage in proactive chat to offer assistance, real-time offers and promotions.
- Web and Portal Solutions: Enhance your online customer experience by creating Web-based solutions that keep and grow profitable relationships. Leverage strategic consulting, expert design of information architectures and user interfaces, and development and integration with Enterprise systems to build your online presence.
Contact Centre
Contact Centre Solutions:Customize your contact centre to respond to the needs of your customers and business.Mobile
TELUS Mobile Banking: Enable customers to use their mobile phones to access accounts, conduct transactions, receive alerts and request service calls.Branch/Broker Office
- Branch Evolution: Provide applications and technology that enable in-branch workers to deliver a superior customer experience.
- Broker Office: Provide applications and technology that enable insurance employees to deliver a quality customer experience.
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