Industry solutions
Workforce and Process Solutions
Increase the efficiency of frontline employees
Frontline financial services employees that execute your customer interaction strategy need the right tools to connect, communicate and collaborate. It’s the only way they can deliver a differentiated experience. TELUS Workforce and Process Solutions support frontline employees with technology and process automation so they can improve performance whether they are in the office or on the road.
Agent Optimization
- Agent Performance Optimization: Maximize your agents’ ability to deliver a differentiated customer experience with workforce management, quality monitoring, performance management and eLearning.
- TELUS Frontline Service: Empower contact centre agents with a single view of the customer across phone, email, Web and chat so they can focus consistently on revenue generating opportunities.
- AgentAnywhere: Establish and maintain a remote agent workforce.
- TELUS International – Global Outsourcing Solutions: Trust key functions including financial services customer care, financial administration and risk management and sales and marketing support to TELUS experts.
Front-office HR & People Management Solutions
High Performance Workforce: Build a culture that promotes constant learning and personal/professional growth and development.Mobile Workforce Solutions
Mobile Workforce Solutions: Ensure secure, reliable connections to corporate systems for quick response in the field.Contract Management
TELUS Secure Contracts: Automate the contract process using digital documents and signatures to reduce paper work and administrative costs, while providing an auditable, legal digital signature solution.For information or to order
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