Give customers more choice in how they manage their finances

 Almost everyone has a mobile device, whether it’s a cell phone or a PDA.  With a growing emphasis on getting things done on the go, giving your customers the ability to interact with you using a mobile device is a huge advantage.  And TELUS has the solution.  Leveraging our partnership with California-based ClairMail, TELUS is helping financial institutions give their customers more options for quick, convenient and secure interactions.

• Improve customer satisfaction and service with convenient and immediate interactions
• Target and deliver marketing campaigns more effectively right to the device your customer uses most
• Reduce costs of more expensive interaction channels including IVR and call centres
• Improve your competitive positioning with an in-demand, value add service

Key Features and Benefits

With TELUS Mobile Customer Self Service, your customers get a secure and on-demand way to interact with you.  Using text messaging, customers can access their accounts when ever they want, and you can send information directly to them.  The solution works on any mobile device, without the need to install or configure any new software.

• Available in Canada only through TELUS
• TELUS experts can help you with implementation, integration, customization, hosting and ongoing support/maintenance